Client Service Executive

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Position Overview

The Client Service Executive is part of an elite tiger team accountable for initiating, leading and solutioning large Professional and Managed Services opportunities in our targeted service domain areas - Digital Workplace: Life Cycle management, Branch office and Store modernization along with Service Desk, Hybrid Cloud DC transformation and Network transformation across a targeted set of Zones strategic accounts.

This leadership role is responsible for overall services revenue growth, client retention, acquisition and satisfaction along with achieving operating/margin targets and continuous improvement.

This is a remote position available in all US cities.

Key Responsibilities

• Lead and solution large complex service engagements
• Services led Opportunity Management
• Drive overall pursuit strategy
• Initiate Solution strategy, win themes and partner strategy
• Lead workshops with clients
• Commercials strategy/deal structuring
• End to end pursuit team management
• Proactive Services business development
• Work with the Services Delivery organization, CTO Innovation Office, and Solution Architect community to propose and deliver compelling solutions in our targeted technical domains
• Achieve Services Revenue and margin performance targets
• Bid vs Did responsibility
• Transition to delivery and customer transition management
• Harvest work products for reinvestment and reuse

Work Traits

• Able to build collaborative and mutually meaningful relationships with clients and Zones support team
• Effectively manage/balance multiple and sometimes competing priorities
• Comfortable analyzing and using data to drive decisions
• Work in a self-directed manner
• Be a role model for high performance in Zones
• We are seeking candidates with the following experience and skills
• Bachelor's degree, MBA a plus
• 7+ years of experience in an IT services business development role with large pursuit management and solutioning
• Proven track record of results and high performance in services engagements
• Client success experience with the one or more of the following solution areas:

Life Cycle Services

Service Desk

Enterprise Service Management

End User Services

Cloud DC transformation

Network Strategy and optimization

Ability to travel up to 50% of the time

Strong written and presentation skills

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!