General Manager, Customer

Location: Melbourne, AU-AIA Australia

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity

As General Manager, Customer, you will shape and lead AIA Australia’s customer experience, engagement and wellbeing strategy, creating simple, personalised and meaningful experiences that deepen trust, improve wellbeing and deliver long-term value for customers, partners and advisers. Reporting to the Chief Customer Operations and Claims Operations Officer, you will champion a customer-centric culture, ensuring the voice of the customer is embedded in decision-making and that every interaction reflects AIA’s commitment to being human in the moments that matter.

Additional Locations: Sydney, AU-AIA Australia