Senior Manager, Customer Marketing and Communications

Location: Melbourne, AU-AIA Australia

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity

The Senior Manager, Customer Marketing & Communications is responsible for shaping and leading AIA Australia’s customer communications strategy across Life and Health Insurance, ensuring every interaction is clear, consistent, compliant and customer-centric. The role drives enterprise-wide communication governance, capability uplift and continuous improvement across customer journeys, enhancing engagement, experience and long-term customer value.

Additional Locations: Sydney, AU-AIA Australia