Healthcare Partnerships – Consultant

Location: SG-Tampines Agency Building

Build a healthier and more sustainable future for everyone.

At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.

Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Support Head, Healthcare Partnerships in implementing initiatives as part of IHS which includes but not limited to product design, healthcare provider steerage strategy and new provider/TPAs agreements, within Corporate Solutions and in collaboration with Healthcare to strengthen CS healthcare proposition and to ensure sustainability of the Corporate Solutions portfolio

Responsibilities

Develop provider and healthcare claims dashboard, in conjunction with partners, to support analysis needed to develop new provider management / steerage strategies

Conduct provider and healthcare claims analytics to support development of new provider management / steerage strategies and to assess outcomes of implemented strategies

Drive the development of new provider management and steerage strategies across key levers such as product design, provider and TPA partnerships, and new healthcare value propositions. This includes using provider and claims insights to identify opportunities, develop business cases, and align stakeholders on the proposed direction, while collaborating with Healthcare on joint initiatives to achieve the KPIs for VONB, OPAT, and ANP

Support Head, Healthcare Partnerships in developing new mechanisms that could be implemented with our TPAs to help them better manage their panel of doctors

Execute approved provider management and steerage strategies end to end, including due diligence, system and process changes, partner onboarding, communications to the sales team, TPA partners and intermediaries, governance, and outcome tracking, in collaboration with cross-functional teams

Support Head, Healthcare Partnerships to execute the due diligence that needs to be done for new providers and / or new initiatives with Third Party Administrators (TPAs) to ensure adherence to regulatory and AIA guidelines

Support Head, Healthcare Partnership at Healthcare Steerco and other Healthcare related forums to drive and provide insights on Integrated Healthcare Strategy relating to Corporate Solutions and Joint Healthcare initiatives including submissions to Group Office on healthcare specific targets and KPIs

Support Head, Healthcare Partnership to develop business case(s) and obtain stakeholder approval for various opportunities / initiatives identified

Support negotiations and regular engagements with key providers, TPAs, intermediaries, and clients on pricing, service scope, performance standards, data requirements, contractual terms, healthcare partnerships, benefit design changes, and steerage opportunities, with final decisions and approvals

Support Head, Healthcare Partnership on vertical integration with healthcare providers to build a seamless, end-to-end ecosystem by forging strategic partnerships and embedding provider capabilities into our operational framework, enhancing service delivery and optimizing cost efficiency

Requirements

Degree holder

At least 5 years working experience in corporate solutions, health insurance, medical providers and/or third-party administrators (TPAs) supporting corporates

Proficient in healthcare data analysis and the creation of analytical dashboards with knowledge in SQL. Knowledge in other languages such as Python and R and the use of visualisation tools would be advantageous

Transformation experience in implementing new initiatives, working with cross functional teams and influencing without direct authority

Demonstrated ability to manage multiple tasks or projects effectively

Excellent verbal and written communications skills

Strong and effective interpersonal relationship skills and a team player

Able to work in dynamic environment, manage complexity and outcome focused

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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