Games Program Operations Lead

• Location: Krakow, Poland
• The individual leading Games Program Operations is responsible for coordinating cross-functional operational activities that support game certification, regulatory initiatives, vendor management, and documentation processes.
• This role acts as a key liaison between certification laboratories, internal collaborators, external vendors, and platform teams to ensure efficient execution, issue resolution, and operational readiness across the games portfolio.

What You'll Do

Program & Internal Customer Coordination

• Coordinate activities between certification labs and internal teams including Product, Development, QA, RGS, DevOps, IT, and Delivery.
• Track, facilitate, and help resolve cross-functional issues, dependencies, and escalations.
• Ensure clear communication and alignment across internal customers.

Certification Operations

• Coordinate certification submissions, recertifications, and ongoing certification requests.
• Manage relationships and day-to-day communication with certification laboratories.
• Facilitate investigation and resolution of lab-reported issues, clarification requests, and testing activities.

Regulatory & Platform Initiatives

Partner with Platform (RGS) and other teams to coordinate implementation of regulatory changes and market requirements.

Track actions, dependencies, and internal customer deliverables to support successful execution.

Vendor & Localization Management

Coordinate with external translation and localization vendors.

Ensure timely delivery of translated content required for games, certification, and customer needs.

Documentation & Operational Support

• Support preparation and maintenance of game documentation, certification materials, and operational content.
• Assist with Help Pages content uploads and documentation activities as needed.
• Provide operational coverage for documentation processes when required.

Process Improvement

Find opportunities to improve workflows, internal customer collaboration, and operational efficiency.

Maintain process documentation, tracking mechanisms, and operational reporting.

What We're Looking For

• 3+ years of experience in Program Operations, PMO, Project Coordination, Product Operations, or a related role.
• Strong stakeholder management and cross-functional coordination skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to lead multiple priorities and drive outcomes through teamwork.

Preferred

• Experience in Gaming, Lottery, iGaming, or other regulated software environments.
• Familiarity with certification laboratories and regulatory processes.
• Experience with Jira, Confluence, and project tracking tools.
• Understanding of software development and product delivery lifecycles.
• This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.