Manager Risk Support Operations

The Role

Auto & General is seeking a Manager, Risk Support Operations to join the Central Risk Support team in Toowong. In this key leadership role, you will drive consistency across Line 1 risk functions, and foster a proactive risk culture across the business. You will provide critical insights through comprehensive trend analysis of risk data, informing executive decision-making and shaping proactive risk mitigation strategies across the enterprise.

Additionally, you will design and deliver high-impact risk reporting that provides the Executive Committee with clear, actionable insights at an Insurance Australia level to fulfill their risk accountabilities and drive strategic decisions. Your responsibilities will also include establishing and embedding robust governance standards for key risk forums.

Position Accountabilities

Insurance Australia (IA) Line 1 Risk Practice Alignment: Drive consistency, collaboration, and best practice adoption across all Line 1 risk functions, ensuring a unified and effective approach to risk management throughout the organisation.

Implement strategic mechanisms for identifying and addressing systemic risks across the organisation, preventing recurrence and strengthening the overall control environment.

Provide critical insights through comprehensive trend analysis of risk data, informing executive decision-making and shaping proactive risk mitigation strategies across the enterprise.

Foster a strong, proactive risk culture and enhance enterprise-wide risk management capabilities through targeted development programmes and awareness initiatives.

Continuously assess and enhance the effectiveness and efficiency of Line 1’s risk management processes, controls, and documentation to ensure optimal performance.

Liaise with Line 2 on Reg change and where organisation wide impacts are identified, lead the coordination and consistent operationalisation of regulatory changes across IA divisions, ensuring compliance and minimising operational disruption.

Design and deliver high-impact risk reporting that provides the Executive Committee with clear, actionable insights at an IA level, to fulfil their risk accountabilities and drive strategic decisions.

What experience you’ll bring

Experience

• 5+ years of experience in risk management, compliance, or audit.
• At least 3 years in a leadership or management capacity within a complex, regulated environment (preferably financial services).
• Demonstrated experience with an enterprise view and application of risk management, including influencing, guiding, and supporting other Risk Managers.
• Proven experience in leading, motivating, and developing a team of risk professionals.
• Demonstrated expertise in adopting operational risk management frameworks at an enterprise level (including 3LoD, RSCA, RMD, and KRI management).
• Demonstrated experience driving a proactive, risk-aware culture transformation across an organisation.
• Experience managing internal audit relationships and contributing to external assurance.

Skills & Competencies

• Strategic Risk Leadership: Translating complex risk concepts into practical, multi-disciplinary solutions.
• Influential Communication: Engaging and influencing all organizational levels to drive process adoption and strategic alignment.
• Advanced Risk Systems & Data: Expertise in leveraging risk systems (e.g., Nlighten) and data analytics for reporting and decision-making.
• Regulatory & Best Practice Mastery: Deep understanding of risk regulations and industry best practices to ensure robust governance.

Qualifications

Relevant Bachelor's degree required.

Industry certifications are desirable.

Our Perks

Location –Toowong

• Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
• Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
• The benefits of working at A&G
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility - with options to work from home up to two days per week.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.