Immigration Consultant

Position Overview

Newland Chase Immigration Consultants coordinate global immigration services, providing compliant and best practice immigration guidance to a portfolio of clients who are internationally relocating. Our Immigration Consultants take ownership of the client relationships and case files and serve as dedicated points of contact for end-to-end immigration processes, offering superior service.

Responsibilities

• Coordinate immigration processes including case assessment, initiation, advising on applicable rules and procedures, case preparation and submission, monitoring progress, and follow-up on completion.
• Identify and advise client on key issues that may impact the immigration process such as travel plans, dependents, and medical records.
• Assist with country-required consular and embassy matters and applications, including authentication and certification of documents and obtaining visas, visa extensions, certificates, work permits, passports, and nationality papers.
• Prepare documents as required, such as immigration applications, representations and support letters.
• Ensure accuracy of all activities undertaken on the SMS system and all documents submitted to the Home Office.
• Ensure the client has a clear understanding of requirements and that all applications and documents submitted are accurate, complete and timely.
• Work with colleagues and external service providers across the globe to deliver best outcome for the client.
• Maintain close contact and strong working relationship with client and embassies/agencies, keeping clients well informed of issues or changes to regulations or processes.
• Listen intently to client to ensure needs are met. Demonstrate initiative in providing solutions and resolving client issues.
• Assist with business development as appropriate, identifying and pursuing new business leads.
• Document information in Newland Chase secure database in accordance with company protocols, ensuring data integrity and compliance with appropriate records retention schedule.
• Provide data for company metrics and client invoicing.
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data.
• Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s and Newland Chase’s strong ethical culture.
• Stay current with immigration laws and requirements and industry best practice.
• Provide non-case related support such as recruitment for vacancies and training on immigration rules and rule changes.
• Undertake mock audits to ensure compliance
• Provide ad-hoc immigration advice to clients including case assessments, right to work guidance and compliance.

Requirements

• Person Specification (E = essential, D = desirable)
• Bachelor of Arts or Bachelor of Science degree – D
• A minimum of 1 years’ experience in an immigration role – E
• IAA Level 1 accreditation or equivalent – E
• Paralegal experience highly desirable – D
• Exceptional communication skills – E
• Strong client service mentality – E
• Solutions-focused with excellent attention to detail and accuracy – E

Competencies

Planning and organising

Research and investigation

Communication

• Commitment to customer excellence
• Collaborative working
• Adapting and responding to change
• Coping with pressure and deadlines
• Work without supervision

Benefits

• Hybrid working model
• 25 days annual leave plus bank holidays
• Private healthcare (single cover)
• Auto-enrolment pension scheme (3% employer contribution / 5% employee contribution)
• Life assurance (4x annual salary)
• Eyecare vouchers
• Enhanced sick pay and family leave
• Perkbox rewards & benefits platform
• Employee referral program
• Recognition awards (Above & Beyond)
• Long service awards

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [email protected].