Cloud Engineer (L2)

RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE

ENGAGEMENT CONTEXT

• Provide L2 technical operations and
• advanced troubleshooting for AWS and Azure, supporting diagnosis,
• remediation, performance, capacity and operational improvement.
• multi-business-unit cloud environment
• with AWS and Azure workloads; 18x7 managed operations; customer
• monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous
• improvement.

Key Responsibilities

• ·Troubleshoot AWS/Azure compute,
• networking, storage, databases, IAM, load balancing and backup.
• ·Analyze Datadog, CloudWatch and
• Azure Monitor metrics, logs, traces and event history.
• ·Execute approved remediation
• and automation within change/risk controls.
• ·Support incident, problem and
• change management, including RCA inputs.
• ·Tune monitoring and recommend
• changes to reduce false positives and alert noise.
• ·Perform capacity, performance
• and availability reviews and identify optimization opportunities.
• ·Support patching, maintenance
• and operational readiness.
• ·Maintain technical runbooks,
• SOPs, known-error records and knowledge articles.
• ·Participate in major incidents
• and cross-domain technical bridges.

Must-Have Technical & Operational Skills

• ·4–7 years cloud/infrastructure
• operations with L2 troubleshooting.
• ·Strong AWS and Azure
• core-services knowledge.
• ·Cloud networking: VPC/VNet,
• routing, security groups/NSGs and load balancers.
• ·Compute, storage, backup,
• database and IAM operations.
• ·Datadog, CloudWatch and Azure
• Monitor experience.
• ·Troubleshooting from metrics,
• logs, traces and events.
• ·ITIL-aligned Incident, Problem,
• Change and Major Incident knowledge.
• ·PowerShell, Python, Bash or
• equivalent scripting.
• ·Ability to support rotational
• 18x7 operations.

Nice-to-Have Skills

• ·AWS Associate and/or Azure
• Administrator/Engineer certification.
• ·Terraform/IaC.
• ·Serverless services such as
• Lambda, API Gateway and managed databases.
• ·FinOps/cost optimization and
• rightsizing.

·Event-driven

• automation/auto-remediation.
• ·Experience in customer-facing
• or regulated environments.

Working Model

• ·Operate within defined governance,
• security, access-control, change and escalation procedures.
• ·Maintain accurate operational
• documentation, handover records and knowledge assets.