Cloud NOC Analyst (L1)

Cordance RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE

ENGAGEMENT CONTEXT

• Provide first-line 18x7 monitoring, event
• triage, incident logging, initial diagnosis and escalation for AWS
• and Azure operations.
• multi-business-unit cloud
• environment with AWS and Azure workloads; 18x7 managed operations; customer
• monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous
• improvement.

Key Responsibilities

·Monitor Datadog, AWS CloudWatch

• and Azure Monitor dashboards and alerts.
• ·Validate, enrich, deduplicate
• and prioritize events; create/update ITSM tickets.
• ·Execute approved L1 runbooks
• for availability, utilization, connectivity and service-health events.
• ·Perform first-level checks
• across compute, storage, networking, databases and cloud services.
• ·Escalate unresolved/high-impact
• events to L2 and customer/application teams using the escalation matrix.
• ·Support major-incident bridges,
• shift handovers and daily operational reporting.
• ·Identify recurring alerts,
• noisy monitoring and knowledge gaps for problem management and automation.

Must-Have Technical & Operational Skills

• ·2–4 years
• NOC/cloud/infrastructure operations experience.
• ·Hands-on AWS and/or Azure
• monitoring experience.
• ·Datadog, AWS CloudWatch and
• Azure Monitor or equivalent observability tools.
• ·Incident/event triage and
• severity/priority management.
• ·ITSM knowledge: Incident,
• Service Request, Change and Escalation.
• ·Basic AWS/Azure compute,
• storage, networking and database knowledge.
• ·Ability to interpret metrics,
• logs, dashboards and alerts.
• ·Strong written/verbal
• communication and shift-handover discipline.
• ·Willingness to work 18x7
• rotational shifts including weekends/holidays.

Nice-to-Have Skills

• ·ITIL Foundation.
• ·AWS Cloud Practitioner or Azure
• Fundamentals.
• ·Jira Service Management or
• ServiceNow.

·Basic PowerShell/Python/shell

• scripting.
• ·Exposure to
• automation/auto-remediation and event correlation.
• ·Experience in customer-facing
• or regulated environments.

Working Model

• ·Operate within defined
• governance, security, access-control, change and escalation
• procedures.
• ·Maintain accurate operational
• documentation, handover records and knowledge assets.