Salesforce Administrator / Developer

Salesforce

Administrator / Developer

5-6 YEARS

Overall Salesforce experience

SALES • SERVICE • EXPERIENCE

Salesforce cloud expertise

Position Overview

• We are looking for an experienced Salesforce Administrator / Developer with strong hands-on expertise across
• Sales Cloud, Service Cloud, and Experience Cloud. This role requires someone who can operate across both
• Salesforce administration and development - understanding business requirements, designing scalable
• solutions, implementing automation and integrations, troubleshooting complex issues, and supporting the
• platform end to end.
• The ideal candidate will have 5-6 years of overall Salesforce experience, strong technical and functional
• knowledge of the Salesforce platform, and the ability to independently research problems and recommend
• practical, scalable solutions.

Administration & Platform Management

• Administer and enhance Salesforce environments with primary focus on Sales Cloud, along with Service Cloud and

Experience Cloud.

• Manage Salesforce security and access including Profiles, Roles, Permission Sets, Permission Set Groups, Sharing

Rules, Org-Wide Defaults, and user access.

• Manage the complete user lifecycle including user creation, activation/deactivation, license assignment, access

troubleshooting, and login-related issues.

• Design, create, and optimize custom objects, fields, record types, page layouts, validation rules, formulas, and

related Salesforce configurations.

• Maintain a scalable data model and evaluate existing configurations before introducing new objects, fields, or

automation.

• Manage sandbox refreshes and coordinate post-refresh activities including configuration updates, integration

validation, user access, test data, and environment readiness.

• Manage certificates, authentication configurations, and credentials required for Salesforce integrations.
• Support SSO implementations, preferably with Okta, and troubleshoot authentication and access-related issues.

Sales Cloud & CPQ

Have strong hands-on experience with Sales Cloud, including Accounts, Contacts, Leads, Opportunities, Products,

Quotes, and related sales processes.

• Understand Salesforce object relationships and the impact of data-model decisions across sales processes.
• Experience working with a Salesforce CPQ or third-party CPQ solution and understanding the relationship between

Opportunities, Products, Quotes, Quote Lines, Orders, and related objects.

• Partner with Sales and business stakeholders to improve Salesforce usability and automate sales processes

Development & Cloud Solutions

Build scalable automation and support connected sales and service experiences

Development & Automation

Design, develop, maintain, and optimize Salesforce Flows, including complex Record-Triggered Flows, Screen

Flows, Scheduled Flows, Autolaunched Flows, and reusable Subflows.

• Analyze and optimize existing Salesforce automation to improve performance, scalability, maintainability, and

adherence to platform best practices.

• Develop and maintain Apex Classes, Apex Triggers, Batch Apex, Queueable Apex, Scheduled Apex, and

asynchronous processing.

• Build and maintain Apex callouts and integrations with internal and external systems using REST APIs.
• Apply Salesforce development best practices including bulkification, governor-limit management, exception

handling, test coverage, and transaction management.

• Develop, enhance, and troubleshoot Lightning Web Components (LWC) and integrate custom components into

Lightning applications and record pages.

• Configure and customize Lightning Record Pages, Dynamic Forms, Lightning App Builder, and custom user

experiences.

• Work with SOQL/SOSL to retrieve and process Salesforce data efficiently.
• Develop and maintain Apex test classes and ensure appropriate test coverage and regression testing before

production deployments.

• Troubleshoot complex issues involving Apex, Triggers, Flows, validation rules, integrations, APIs, and other

Salesforce automation.

• Work with VS Code, Salesforce CLI, Git/source control, and metadata-based deployments for Salesforce

development and release activities.

• Understand and support Salesforce deployment processes across Development, Sandbox/UAT, and Production

environments.

• Participate in code reviews, solution design, technical impact analysis, testing, deployment, and post-production

validation.

• Evaluate requirements and determine the appropriate technical solution using declarative configuration, Flow, Apex,

LWC, or integrations, avoiding unnecessary custom development where standard Salesforce capabilities can meet

the requirement.

Service Cloud & Experience Cloud

Minimum 2-3 years of hands-on experience with Service Cloud and Experience Cloud.

• Understand and manage the end-to-end Case lifecycle, including case creation, assignment, queues, routing,

escalation, Email-to-Case, notifications, and closure.

• Configure and enhance Service Cloud functionality to support customer support and service operations.
• Configure and customize Experience Cloud sites/portals, including pages, navigation, audiences, access,

permissions, and user experience.

• Design solutions that provide a consistent experience between internal Service Cloud users and external

Experience Cloud users.

Integrations & Delivery

Connect enterprise applications and take solutions from requirements to production

Integrations

Design, configure, support, and troubleshoot Salesforce integrations with internal and external applications.

• Experience integrating Salesforce with marketing platforms such as HubSpot, Account Engagement (Pardot), and

Marketo.

• Experience supporting third-party Salesforce integrations such as DocuSign, Quip, Jira integrations such as zAgile,

or similar enterprise applications.

• Experience setting up integrations with internal/in-house applications using External Client Apps / Connected Apps,

OAuth 2.0, REST APIs, Named Credentials, and External Credentials.

• Understand authentication flows, API access, refresh tokens, service accounts, integration users, and integration

security.

• Manage certificates and certificate renewals associated with Salesforce integrations.
• Monitor and troubleshoot integration failures and coordinate with external or internal application teams when

required.

Business Analysis & Stakeholder Management

• Work directly with Sales, Customer Support, Operations, and other business teams to gather and clarify

requirements.

• Translate business requirements into scalable Salesforce technical solutions.
• Evaluate requests and recommend whether requirements should be addressed through configuration, Flow, Apex,

LWC, integrations, or existing Salesforce functionality.

• Clearly communicate technical solutions, risks, dependencies, and limitations to both technical and non-technical

stakeholders.

• Participate in solution design, testing, UAT, deployment, and post-production support.
• Independently investigate production issues, identify root causes, and implement appropriate solutions.

Documentation & Release Management

Maintain clear technical documentation for Salesforce configurations, automations, integrations, and custom

development.

• Document solution designs, data mappings, integration configurations, dependencies, and deployment steps.
• Follow appropriate change management and deployment practices across development, sandbox/UAT, and

Production environments.

• Support release validation, regression testing, and post-deployment verification.