Oracle Cloud GL (General Ledger) — Application Support Consultant

• Position: Oracle
• Cloud GL (General Ledger) — Application Support Consultant
• Location: Hyderabad - Remote
• Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
• Engagement Type: Full Time
• About the Role: We are looking
• for an experienced Oracle Cloud General Ledger (GL) Support Consultant with
• strong hands-on functional expertise in Oracle Cloud GL, with proven experience
• resolving production issues, handling period-close activities, and providing
• day-to-day operational support in a live Oracle Cloud Financials environment.

Key Responsibilities

• Provide L2/L3 production support for
• Oracle Cloud General Ledger module, ensuring timely resolution of
• incidents and service requests within defined SLAs
• Manage and troubleshoot day-to-day
• GL issues: journal posting errors, allocation failures, reconciliation
• mismatches, ledger balancing issues
• Support month-end, quarter-end, and
• year-end close activities including journal review, accruals, revaluation,
• translation, and consolidation
• Monitor and resolve issues in
• scheduled processes (ESS jobs) related to GL — posting, import,
• allocations, period close
• Handle intercompany transactions,
• elimination entries, and cross-ledger balancing issues
• Perform root cause analysis (RCA)
• for recurring issues and recommend permanent fixes/configuration changes
• Coordinate with Oracle Support
• (SRs/Service Requests) for bug fixes, patches, and quarterly update issues
• Support functional testing of Oracle
• Cloud quarterly patches/updates and regression testing for GL processes
• Work closely with sub-ledger (AP, AR,
• FA & CM) support teams to resolve cross-module integration issues
• impacting GL
• Assist in FBDI-based data loads,
• journal uploads, and correction of failed interface/import processes
• Maintain and update support
• documentation, SOPs, and knowledge base articles
• Handle minor enhancements, CRs
• (Change Requests), and configuration updates as per business need
• Provide end-user support, training,
• and query resolution related to GL processes
• Track tickets via ITSM tools
• (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket
• trends
• Participate in on-call/rotational
• support and be available during period-close windows (including weekends,
• if required)

Required Skills

• 6–8 years of experience in Oracle
• applications, with at least 4–5 years dedicated to Oracle Cloud GL
• support/operations
• Strong hands-on experience in
• a production support environment
• Solid understanding of GL
• configurations: Chart of Accounts, Ledgers, Calendars, Journal

Sources/Categories, Data Access Sets

Practical experience with

allocations, revaluation, translation, and consolidation processes

Experience handling period-close

• cycle issues and providing close-window support
• Working knowledge of GL integration
• points with AP, AR, FA, CM, and Expenses
• Hands-on experience with OTBI, FRS
• (Financial Reporting Studio), and Smart View for troubleshooting/reporting
• issues
• Familiarity with FBDI templates and
• resolving failed import/interface issues

Experience raising and managing

• Oracle Service Requests (SRs) via My Oracle Support (MOS)
• Understanding of Oracle Cloud
• release cycles (quarterly updates) and their impact on GL configurations
• Good knowledge of ITSM/ticketing
• tools (ServiceNow, JIRA, Remedy)
• Strong analytical and
• troubleshooting skills with the ability to prioritize under pressure

Preferred/Good to Have

Oracle Cloud Financials (GL)

• certification
• Prior experience in AMS/support
• engagements (as opposed to only implementation projects)
• Exposure to SLA-driven support
• models and ticket-severity frameworks (P1/P2/P3)

Basic understanding of SQL for data

validation/debugging (not mandatory)