Associate, Implementation

Whoweare

At

• Roundglass, our primary goal is to make a positive impact on people's lives
• worldwide. We are constantlyseekingindividualswhoshareourpassionformeaningfulworkandaredrivenbyasense ofpurpose.Ifyoucareaboutmakingadifferenceandwanttobepartofateamthatvaluesimpactful work, we invite you to join us.
• WehaveestablishedRoundglassGiving,whichencompassesvarioussocialimpactinitiatives
• likethe Roundglass Foundation, Roundglass Sports, and Roundglass
• Sustain. These initiatives are dedicated to promoting wellbeing for communities
• and the planet.

At Roundglass

• Living, our mission is centered around helping individuals lead healthier and
• more fulfilling lives through the practice of holistic wellbeing. We achieve
• this by providing access to the best teachers, innovative tools for cultivating
• healthy habits, and scientifically backed resources. Through these offerings,
• we empower people to make lasting changes that enhance their overall health and
• wellbeing.

Abouttherole

Associate,ImplementationwillfunctionaspartoftheLivingB2BImplementationServices team to ensure onboarding and

engagement of corporate clients on Living.

The role holder will coordinate

• with internal stakeholder teams like Sales, Support, Product and Marketing and
• Wellbeing Centre experts to onboard new clients on Living as per establishedSOPsbyteamleadershipandworktowardsachievingkeymetricslikeB2Buser adoption rate, user activity rate
• etc. Long-term client engagement and contract renewal would depend largely on
• the outcomes achieved by the Associate, Implementation.

What you’ll

do:

WorkcloselywithLeadDeliveryManagerinnewclientonboardingplans

Planandimplement

• launchcalendar,launchcommunicationkit,Livingdemoforusers for maximum impact during onboarding
• Plan and implement monthly wellness theme-based
• engagement plans to achieve continuous rise in adoption rates and user activity
• PlanandconnectwithclientSPOCsonatimelymannertoreviewprogressandgather feedback
• ·Providereportingtobothclientandinternalstakeholdersatregularintervalslike monthly reports, client MIS for team etc.

Requirements

Skills&Qualifications

·

Customer Success Experience

A minimum of 3-5 years, someone who managed global clients.

Exceptional Communication

Skills: Since this position will primarily interface with European sports

clients, excellent communication skills are prime.

Sports Ecosystem Knowledge

• A good understanding of the sports ecosystems will be beneficial. This role
• will focus on strategizing ways to drive adoption of the Living App through
• various channels within sports clubs / academies and other channels exposed by
• our global accounts.
• Flexible Work Hours: Should
• be available to work in European time zones.

Goodexposuretoplanningandimplementingclientoutcome

Abilitytohandlerequestsfrommultipleclientsatanygiventime

Strongunderstandingandadherenceofestablishedprocesses

Abilityto

practiceand propagatewellnesssolutionsavailableonLivingand other Roundglass domains

Open to work in US shift.

Benefits

WhyRoundglass

• Roundglass was
• built on the vision that wellbeing should be at the very center of our life
• journey.Wearere-imagininghowtheworldexperienceswellbeingandhowcompanies(like our own) support the wellbeing of their people.

We’re a group of

• talented, socially conscious, gritty, innovators using technology and human
• energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing
• community, and we are always looking for people who share our passion.
• Tolearnmore,visitourCorporate Website.

Roundglass

• does not discriminate against race, color, religion, sex, sexual orientation,
• gender identity, gender expression, pregnancy (including childbirth, lactation
• and related medical conditions), national origin, age, physical and mental
• disability, marital status, geneticinformation(includingcharacteristicsandtesting),militaryandveteranstatus,and any other
• characteristic protected by applicable law.
• Werelyonlegitimateinterestasalegalbasisforprocessingpersonalinformationunderthe GDPR for purposes of recruitment and
• applications for employment.