Sr. Solutions Engineer - FreeWheel

Location: CO - Virtual - D

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel’s solutions organization operates at the nexus between technical and business teams, employing an analytic, innovative, and highly collaborative approach to deliver best-in-class services and forward-looking solutions for leading partners in the television and video ecosystem.

We seek a senior solutions engineer responsible for establishing and exemplifying best practices in programmatic and SSP integrations; acting as a key technical expert in the rollout and evolution of FreeWheel’s solutions; and providing guidance on partner and product usage to support the improvement of our programmatic offerings.

Given the broad purview, this individual must be able to communicate technical requirements between partners, clients, and internal stakeholders, and offer creative solutions to complex problems. They will act as an advocate for the serviceability of programmatic products and partner integrations, engaging regularly with commercial, solutions, product, and engineering teams.

Core Responsibilities

• Act as a subject matter expert for two or more FreeWheel partnership or product areas, including but not limited to supply partnerships (SSPs, exchanges), demand partnerships (DSPs/SSPs), and data partnerships, to build and maintain serviceable solutions.
• Scope and implement new integrations and feature rollouts, providing innovative solutions to meet the specific needs of FreeWheel clients’ newest and most demanding business requirements.
• Identify opportunities for improving process, make recommendations for increasing revenue and efficiency, implement changes through automation, and mentor junior team members to improve processes.
• Act as a liaison and advocate between commercial, solutions, product, and engineering stakeholders, providing guidance and feedback on product and partner usage, gaps, and needs.
• Provide trusted technical expertise and feedback on internal projects to improve product usage, integration quality, and customer service.
• Design and provide advanced trainings to internal teams, and occasionally to clients and partners, on relevant products, integrations, and best practices.
• Design, build and test AI agents and human-in-the-loop workflows using approved models, tools, APIs and trusted data to automate and improve Solutions Engineering activities and efficiency
• Mentor junior members of the team on technical best practices, solution design, and cross-functional collaboration.
• Provide timely technical support and problem resolution for escalated questions from account teams, partnerships teams, and services teams.
• Participate in strategic discussions to improve team operations and performance by contributing ideas and insights.
• Exercise consistent independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.