Communications Coordinator I & II

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

https://www.surveymonkey.com/r/FM68GFV

Purpose of the Job

The Massachusetts State Retirement Board (MSRB) administers the Massachusetts State Employees' Retirement System (MSERS), a defined benefit pension plan for all eligible Commonwealth employees, retirees, survivors and eligible employees from other authorized entities. The Communications Coordinator will provide support and assistance with the MSRB's communications and outreach efforts as directed by the senior staff of the Communications & Outreach Unit and participate in the development, dissemination and maintenance of various content to retirement system participants, staff and the general public.

Essential Functions and Responsibilities

• At the direction of the senior department staff, assist in maintaining and updating in a timely fashion the MSRB website, social media websites and their content.
• Assist with video production, including working with subject matter experts, filming, editing, and posting video content on selected Web platforms.
• Assist in coordinating requests for in-person seminars and virtual webinar presentations by MSERS members and participating agencies.
• Develop skills to conduct retirement benefit seminars and health fairs, as needed. Travel state-wide, including evenings, may be required along with reliable transportation.
• Assist with answering questions during virtual webinar presentations, in-person seminars, and during social media programs
• Using graphic design skills in a timely fashion to help maintain and update MSRB educational and related materials, including the Retirement Guide, member forms, internal & external communications, etc.
• Assist as needed with compilation of and help assemble and publish monthly MSRB board meeting materials for Board Members and staff.
• Provide support for the development, publishing and editing of MSRB's various newsletters, including the monthly and quarterly electronic newsletters.
• Respond to daily e-mail and telephone inquiries as needed.
• Forward all media and public information inquiries to MSRB senior staff.
• Participate in MSRB project such as mailings, electronic or paper, on advisories and/or announcements as needed.

Other Duties and Responsibilities

• Special assignments as they arise.
• Assist all other Retirement Board departments when necessary.
• Travel as required.

Supervisory Responsibilities

N/A

Knowledge and Skills

• Associate degree or higher, or comparable work experience.
• Excellent interpersonal and communication skills, including copywriting and public speaking.
• Proven graphic design skills with creativity, flexibility, attention to detail, and layout expertise.

Strong computer skills, including proficiency with

Microsoft 365 (Outlook, OneDrive, Word, PowerPoint, Excel)

Microsoft Teams, ZOOM Meetings, GoToWebinar

Adobe 2026 applications (Acrobat, lnDesign, Illustrator, Photoshop, Dreamweaver)

Adobe Premiere Pro 2026

Drupal CMS and HTML (preferred)

Diligent/BoardEffect Board Book Portal

• Internal CMS platforms such as MARIS, On Base, and MSRBeyond Member Self Service Portal
• Experience in video production, including camera operation, lighting, audio, collaborating with subject matter experts, editing, and posting content to platforms such as YouTube.
• Website maintenance experience, including content creation and familiarity with content management systems
• Social media experience, including content creation and management for platforms such as Facebook, Twitter, and YouTube.
• Ability to develop working knowledge of M.G.L. Chapter 32 and MSRB departments.
• Familiarity with, and interest in expanding knowledge of the retirement industry

Physical Requirements

Ability to lift up to 10 lbs.

Ability to sit for extended periods of time

Hybrid Work Environment

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3–8 weeks of employment.

The hybrid work environment will consist of two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting.

An Equal Opportunity Employer

The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Employment Eligibility Regarding Family Members

Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.