How you'll help us Keep Climbing (overview & key responsibilities)
Join Delta Air Lines as a ReservationsCo-Opand help shape the future of customer care.You’llwork on high-impact projects that improve theservicingexperiencesfor millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. Whileco-oping in Reservationsyou’llgain:
WhatisReservations?
The Reservations department serves as a key point of contact for customers before, during, and after their travel experience. This co-op opportunity is based at our General Offices (GO) and functions as a back-office support role. In this position, you will support the department by partnering closely with our Customer Engagement Centers and providing essential behind-the-scenes assistance that enhances both the customer experience and the effectiveness of our frontline agents.
Job Summary
As a Reservations Co-Op, you will act as an internal consultant within the department, leading semester-long projects that support divisional strategies and business objectives. These initiatives often involve cross-functional collaboration to identify opportunities, improve processes, and deliver solutions that benefit both customers and employees.Co-opsapply strong critical thinking and interpersonal skills to perform tasks such as:
Resolve product, process, and project-related issues and risks
Perform data analysis and collection
Identify and recommend process improvements and operational efficiencies
These projects are often complex and may involve exposure to sensitive or confidential information andpresentmoderate financial risk.The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.
Job description provided by Delta Air Lines.
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