Co-op, Reservations (Spring 2027)

How you'll help us Keep Climbing (overview & key responsibilities)

Join Delta Air Lines as a Reservations Co-Op and help shape the future of customer care. You’ll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. While co-oping in Reservations you’ll gain:

Real-world experience in a Fortune 100 company

Experience presenting to an executive audience

Mentorship and networking opportunities

What is Reservations?

The Reservations department serves as a key point of contact for customers before, during, and after their travel experience. This co-op opportunity is based at our General Offices (GO) and functions as a back-office support role. In this position, you will support the department by partnering closely with our Customer Engagement Centers and providing essential behind-the-scenes assistance that enhances both the customer experience and the effectiveness of our frontline agents.

Job Summary

As a Reservations Co-Op, you will act as an internal consultant within the department, leading semester-long projects that support divisional strategies and business objectives. These initiatives often involve cross-functional collaboration to identify opportunities, improve processes, and deliver solutions that benefit both customers and employees. Co-ops apply strong critical thinking and interpersonal skills to perform tasks such as:

Resolve product, process, and project-related issues and risks

Perform data analysis and collection

Identify and recommend process improvements and operational efficiencies

These projects are often complex and may involve exposure to sensitive or confidential information and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.