How you'll help us Keep Climbing (overview & key responsibilities)
Join Delta Air Lines as a Reservations Intern and help shape the future of customer care. You’ll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. While interning in Reservations you’ll gain:
Real-world experience at a Fortune 100 company
Experience presenting to an executive audience
Mentorship and networking opportunities
What is Reservations?
Reservations serves as a key point of contact for our customers before, during, and after travel. This internship is a back-office role based at our General Offices (GO), where you’ll support our Customer Engagement Centers by providing behind-the-scenes support that helps improve the experience of both Delta customers and the agents who serve them.
Job Summary
The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and employee experiences. Interns apply strong critical thinking and interpersonal skills to tasks such as:
Resolving product and project issues and risks
Performing extensive data collection and analysis
Identifying process improvement opportunities
These large, complex projects may involve highly confidential material and carry moderate financial risk. The final project deliverable is a capstone presentation to division leaders highlighting lessons learned, impact made, and recommendations moving forward.
Job description provided by Delta Air Lines.
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