Inside Sales Representative

COMPANY OVERVIEW

At Margaritaville at Sea, our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you’ll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here!

OUR CULTURE

• Joining the Margaritaville at Sea® team means embracing our Culture Essentials, the cornerstone values that shape our identity, principles and actions:
• Every guest, every time.
• Act with integrity and respect.
• Shared responsibility for the well-being of our guests, crew and community.
• Each employee’s responsibility to be better than the rest.
• These beliefs and behaviors define who we are and unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges and reaching milestones.

POSITION SUMMARY

The Inside Sales Representative is responsible for generating new business opportunities, building and maintaining customer relationships, and driving revenue growth through phone, email and virtual communications. The role identifies customer needs, presents products and services, provides solutions, and guides prospects through the sales process.

By maintaining accurate records, following up on leads and collaborating with internal teams, the Inside Sales Representative helps achieve sales targets while delivering excellent customer service and ensuring customer satisfaction. The role is part-time and based in person at the Orlando office, with periodic travel, including time on board the ships.

KEY RESPONSIBILITIES

Core Functions

Lead Generation and Prospecting: Identify and qualify potential customers through outbound calls, emails and other communication channels. Proactively research prospective clients, develop new business opportunities, and maintain a healthy sales pipeline to support growth.

Customer Relationship Management: Build and maintain strong relationships with prospective and existing customers by understanding their needs, providing timely support, and ensuring a positive customer experience throughout the sales process.

Product and Service Promotion: Present and explain company products and services to potential customers, highlighting key features, benefits and value. Conduct virtual demonstrations and consultations to help customers make informed purchasing decisions.

Sales Pipeline Management: Manage all stages of the sales cycle, from initial contact through closing. Track opportunities, follow up on leads, and prioritize activities to maximize conversion and achieve sales objectives.

Sales Goal Achievement: Consistently work toward meeting or exceeding individual and team sales targets. Monitor performance metrics, identify opportunities for improvement, and put strategies in place to increase revenue.

CRM and Documentation: Maintain accurate, up-to-date records of customer interactions, sales activities and account information in the company’s Customer Relationship Management (CRM) system, ensuring data integrity and timely reporting.

Quotation and Order Processing: Prepare pricing proposals, quotations and sales agreements, coordinating with internal departments to ensure accurate order processing and timely delivery.

Customer Support and Issue Resolution: Address customer inquiries, concerns and objections professionally and efficiently. Work with internal teams to resolve issues, ensure customer satisfaction and strengthen long-term relationships.

Market and Product Knowledge: Stay informed about industry trends, competitor activity and product updates to position offerings effectively and identify opportunities for growth.

Cross-Functional Collaboration: Work closely with Marketing, Customer Service, Operations and other departments to support customer needs, improve sales processes and contribute to overall business success.

KEY RELATIONSHIPS

Internal: Commercial team; Marketing; Customer Service; Operations; and other departments supporting customer needs.

External: Prospective and existing customers.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• Relevant sales training, certifications, or professional development courses are a plus.
• Ability to work in a fast-paced, goal-oriented environment.
• Strong commitment to delivering exceptional customer service.

Experience

• One (1) to three (3) years of inside sales, customer service, account management, or related experience preferred.
• Experience conducting outbound prospecting and lead generation activities.
• Proven track record of meeting or exceeding sales goals and performance metrics.
• Experience managing customer accounts and maintaining long-term client relationships.
• Previous experience using CRM systems to track sales activities and customer interactions.

Knowledge, Skills, and Abilities

• Knowledge of sales principles, techniques, and best practices.
• Understanding of customer service standards and relationship management strategies.
• Familiarity with sales pipelines, lead qualification processes, and sales cycle management.
• Knowledge of CRM platforms and sales reporting tools.
• Excellent verbal and written communication skills.
• Strong sales, negotiation, and persuasion abilities.
• Effective customer service and relationship-building skills.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and manage multiple accounts simultaneously.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to build rapport and establish trust with customers.
• Ability to effectively communicate product and service information to diverse audiences.
• Ability to meet deadlines and achieve sales objectives in a performance-driven environment.
• Ability to analyze customer needs and recommend appropriate solutions.
• Ability to work independently with minimal supervision as well as collaboratively within a team.
• Ability to adapt to changing priorities and business needs.
• Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• Travel: This role requires periodic travel, including time onboard company cruise ship vessels, to support marketing initiatives and gain operational insight.
• Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• This position is classified as “in-person.” Which means the physical office is in Orlando.
• Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
• At Margaritaville at Sea, your total rewards package is much more than your base salary. We provide comprehensive and innovative benefits to meet your needs, including:

Health Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage

Financial Benefits

401(k) plan that includes a company match

Paid Time Off

Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.

Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days. Part-time with benefits employees receive time off based on the number of hours they work.

Other Benefits

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a fast growing company that offers opportunities for advancement.

In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Margaritaville at Sea is an equal employment opportunity employer and all qualified applicants will receive consideration for employment on the basis of sex, race, color, sex, sexual orientation, gender identity, genetic information, national origin, religion, age, protected veteran status, disability status, marital status or any other classification protected by applicable local, state, federal, and/or international law.