- Location: Singapore
- [What the role is]
- Lead the team responsible for shaping sustainable ticketing service fees and turning transit data into actionable insights.
- Join us to lead the development of transparent and cost-effective ticketing charging frameworks, oversee key commercial agreements and use data to support a reliable, commuter-centric and future-ready public transport ticketing system.
- [What you will be working on]
- Lead the Ticketing Fees & Data team and set its work priorities, capability-development plans and performance outcomes.
- Develop and review the ticketing services charging framework to achieve transparency, cost effectiveness, value for money and long-term financial sustainability.
- Lead commercial and contract management with Public Transport Operators, transit service providers and other partners, including the development of service fees, funding principles, service levels and performance requirements.
- Oversee the preparation and negotiation of approval papers, agreements and recommendations for senior management, ensuring that financial, operational, commuter and implementation impacts are properly assessed.
- Establish robust governance over ticketing fees, cost allocation, fare revenue reporting, settlement, apportionment and reconciliation, and drive timely resolution of discrepancies and control gaps.
- Lead the use of transit and financial data to identify trends, monitor service performance, support policy and investment decisions, and generate actionable insights for a commuter-centric ticketing system.
- Develop management dashboards, analytical frameworks and data-quality controls, and promote effective data stewardship and responsible data use.
- Drive cross-functional projects to enhance ticketing operations and services and introduce new payment modes, working closely with policy, finance, technology, operators and service providers.
- Manage key risks, audits and compliance matters relating to ticketing fees, contracts and data, and ensure that mitigation and follow-up actions are completed.
- Build trusted relationships across the public transport ecosystem and represent the division at management and stakeholder forums.
- [What we are looking for]
- Knowledge in economics, finance, accounting, business, data analytics or engineering.
- At least 10 years of relevant experience, with a strong track record in policy, commercial or contract management, financial analysis, data analytics or public transport operations; supervisory experience is essential.
- Strong commercial and financial acumen, with the ability to evaluate charging models, costs, service fees, contracts and value-for-money considerations.
- Strong analytical ability and experience translating complex operational and financial data into clear insights and practical recommendations for senior management.
- Experience in data governance, business intelligence or visualisation tools would be an advantage.
- Excellent written, presentation, negotiation and stakeholder-management skills, with confidence in engaging senior management and external partners.
- A strategic, meticulous and adaptable leader who develops staff, exercises sound judgement and delivers quality outcomes under tight timelines.
Job description provided by Economic Development Board.
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