Location: NPB - Corporate Policy and Planning Branch
[What the role is]
You will be part of NParks' SWP Transformation Team, leading end-to-end business process reviews across priority areas. Working closely with divisions, HR, IT and where relevant, external consultants, you will identify opportunities to simplify, centralise, automate or redesign processes, and support the implementation of improvements that contribute to NParks' broader transformation agenda.
Working closely with divisions, HR, IT and other corporate functions, you will help teams understand how work is currently performed, identify opportunities to simplify and redesign processes, and translate these into practical improvements. These may include streamlining or eliminating work, centralising activities, redesigning workflows, and leveraging digitalisation, automation and AI where appropriate.
You will support projects from diagnosis and redesign through to implementation, helping NParks improve productivity, service delivery and ways of working.
[What you will be working on]
Lead assigned end-to-end business process reviews across priority corporate and operational areas, from scoping and current-state analysis through redesign and implementation, identifying duplication, bottlenecks, unnecessary hand-offs, pain points and opportunities to simplify, standardise, centralise, automate or redesign work.
Play an active role in shaping the review agenda by identifying and assessing processes that present the greatest opportunities for improvement and transformation.
Identify opportunities to leverage digital solutions, automation, data and AI, working with IT and relevant teams to explore appropriate technology-enabled improvements.
Design and facilitate workshops, interviews, focus groups and other engagement sessions to understand issues, challenge assumptions and co-develop solutions with stakeholders.
Work with process owners and stakeholders to develop practical future-state processes and recommendations, taking into account people, process and technology considerations, and develop clear recommendations, implementation considerations and, where required, supporting business cases for proposed improvements.
Work with process owners, HR, IT and other stakeholders to translate recommendations into implementation plans, including key actions, responsibilities, dependencies and risks, and support change management activities associated with redesigned processes, including stakeholder engagement, communications, readiness and adoption.
Apply established BPR methodologies, frameworks and tools, and contribute to their continued refinement based on project experience, sharing approaches and good practices with project teams and colleagues to strengthen internal capability over time.
Work with external consultants where required and coordinate their involvement with internal project teams.
Collaborate closely with Organisation Development, HR, IT and other corporate functions to ensure process improvement efforts are aligned with broader organisational transformation priorities, and synthesise findings and recommendations into clear presentations and updates for senior management.
[What we are looking for]
Strong analytical and problem-solving skills, with the ability to diagnose process inefficiencies and develop practical, well-considered recommendations.
Able to provide strategic guidance and work effectively with colleagues across divisions, functions and seniority levels.
Skilled in designing and facilitating engagement sessions such as workshops and focus groups to drive collaborative problemsolving.
Good communication and presentation skills, with the ability to distil complex findings into clear updates for senior management.
A team player who is comfortable working in a cross-functional environment and navigating ambiguity, particularly in the early stages of scoping and prioritisation.
Experience in business process review, process improvement Lean/Six Sigma or change management, , ,preferably within the public sector, as well as experience with process automation tools or technology platforms, would be an advantage.
Job description provided by Economic Development Board.
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