Corporate Traveler - Managing Director, Corporate Traveler USA

Managing Director A world where tech and people work collectively to make corporate travel simpler, faster and easier. Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers.

We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel. Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division.

Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented. To learn more about Corporate Traveler please click HERE About The Opportunity Corporate Traveler USA is looking for a dynamic and commercially driven Managing Director to lead the business into its next phase of growth. As the most senior leader within CT USA, you will have full accountability for business performance, including TTV growth, profitability, customer experience, and people leadership.

This is a high impact executive leadership opportunity to shape strategy, drive execution, and develop high-performing teams across key US markets. You will play a critical role in both the Americas Executive Team and Global Corporate Traveler leadership community while influencing the future of the SME travel sector. Key Responsibilities Own the CT USA P&L and grow and retain TTV across each region Set the vision, strategy, and goals that deliver sustained business growth Drive growth in key USA markets Deliver an exceptional customer experience and drive agent productivity Develop plans to increase profitability, efficiency, and cost effectiveness Improve financial systems and best practices; ensure financial discipline and accurate forecasting Work with all teams to ensure productivity is a priority Ensure premium, timely delivery of services to customers Operationalize all products and manage team workload to meet goals and deadlines Identify areas for improvement and set plans to drive business improvement Provide coaching and guidance to RGMs, Area Leaders, and Support teams Develop RGMs and Area Leaders and build the pipeline of future leaders Work closely with teams to ensure new initiatives are communicated and implemented effectively Set, role-model, and drive a culture of performance and customer experience across operations Represent the USA as a key stakeholder on the Global Corporate Traveler Management Team Act as a key member of the Americas Corporate Team and the Americas Executive Team Represent the business in key industry forums Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications 4+ years' experience in a senior leadership role (eg.

Regional General Manager, Area Leader, or equivalent) Proven success leading a profitable, growth-oriented business Demonstrated sales, operations, customer success, and people leadership experience Proven executive leadership of large teams with full P&L accountability Strong business acumen and financial management capability Exceptional communication skills, both written and verbal Strong people development and coaching experience Proven sales capability and commercial mindset In-depth knowledge of the travel industry and market Strong problem-solving skills with the ability to lead autonomously and collaboratively Ability to drive innovation and think strategically Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture.

We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.

A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include: Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status.

Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location - USA If this sounds like the opportunity you have been waiting for then APPLY NOW. Have questions about this opportunity? Reach out to our recruitment team at [email protected] For this position, we anticipate offering an annual salary of range $265,000 – $315,000 .

Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6-12 months and notify your leader prior to applying. Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected] 🌟 GBTA WINiT Top 50 Award Recipients (2018–2025) 💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026) 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025) 📰 Newsweek: America’s Greatest Workplaces for Diversity (2024) 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) 🤝 2026 Disability Index®: World’s Top Disability Inclusive Business