Productive Ops OBT System Design Expert & Analyst

About Flight Centre Travel Group Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family. Job Purpose This role is primarily to support the MBO migration with the OBT knowledge. This to enable and support the workflow, scripting and compleat team to design, build and test process. They are also responsible to audit existing configuration to identify the current set-up per tool, product and form of payment. The purpose of the role is to fully understand the current capabilities of these online solutions, to identify and document how these content and features are intended to work and ensure the correct standardization. The role will need as well to be involved in the extensive testing phases, with the validation of the scenarios applicable for the markets, the knowledge support to define the new test cases linked to these markets, and support and trouble shooting during the testing phase. Responsibilities will include the support of deployment teams as well on the migrations of clients providing the right knowledge to the team. For the FR/CH market, the role will need to support KDS/Goelett updates. Responsibilities will also include producing and maintaining supporting documentation for new features / enhancements. Working closely with other Business System Analysts and System Owners, workflow owners, compleat, MBO and deployment teams. You will also be included in business-as-usual projects on the Business system team. What You'll Do Migration support

• Scoping the size of project, understanding the stakeholders, resources and time scales.
• Bring local knowledge on tools configuration (Concur, Cytric,..)
• Participate in audit of configurations to understand current set up on form of payment, providers enabled, specific option enabled...
• Help designing the testing parameters and testing plans
• Help facilitate Dynamics migration testing, by providing testing configurations on OBTs and test PNRs
• Troubleshoot tests results with Workflow and Automation teams
• Liaise with online partners to raise issues or request additionnal support
• Provide post-migration support, with bug fixing and incident / problem reporting to solution providers. Product Support
• Testing the products / enhancement to deliver the outcome expected.
• Maintaining test documents during and after product / feature release
• Assist any Offline / Online product/feature release that may impact our EU environment (offline, Dynamics, robotics, etc.) is fully tested before rollout.
• Work with Product Managers to ensure agreed OKRs are met in a timely manner.
• Give visibility on project advancement and blocking points. Documentation
• Assist in documenting any Online or Offline product or feature release for all technical products rolled out in the EU.
• Timely and accurate update of any project working on via Features and content sheets enabling all stakeholders to track progress BAU
• Scoping the size of project, understanding the stakeholders, resources and time scales.
• Designing the testing parameters
• Assist any Offline / Online product/feature release that may impact our environment (offline, Dynamics, robotics, etc.) is fully tested before rollout.
• Work with Product Owners to ensure agreed OKRs are met in timely manner.
• Give visibility and updates on the advancement of your projects via the Azure Dev ops tracker
• Scoping the size of project, understanding the stakeholders, resources and time scales.
• Designing the testing parameters
• Testing the products / enhancement to deliver the outcome expected.
• Give visibility and updates on the advancement of your projects via the Azure Dev ops tracker Our Ideal Candidate Thorough understanding of Amadeus and sound knowledge of Booking and payment processes 12+ month’s experience in FCTG Online booking tools experience Product management experience Actively looks for new ways of developing self and improving existing work practices. Applies learning from and shares knowledge of new experiences. Highly influential - Ability to influence internal and external stakeholders at various levels by reading people and identifying their needs. Problem solving - Identifies & analyses the problem and acts in a proactive manner towards a solution. Uses Initiative Excellent communicator Our award-winning work perks Flexible/hybrid working model - a mix of remote and office work. Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family. Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals. Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more). Active Hour – an hour set aside each week to spend on your well-being. Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic. Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.) Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected] .