Lead relationship management with operations and customer support teams across assigned Japanese Telco, Retail, and E-commerce partners. Aggregate partner and user feedback to provide strategic insights to Product Managers (PMs) and Go-To-Market (GTM) teams, driving core performance metrics including CSAT, NPS, Contact Rate, and Support Cost Reduction. Evolve the user and partner support strategy for Google product offerings based on deep knowledge of Japanese retail landscapes, carrier environments, and consumer electronics trends.
Manage operational support readiness for new product introductions (NPI) across Pixel, Nest, and Wearable launches in close coordination with partner representatives. Collaborate with global gUP teams to adapt and execute market-relevant partner programs, including B2B hardware support models for commercial and enterprise channels.
Job description provided by Google.
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