Manage end-to-end delivery, technical strategy, and complex escalations for Google Workspace deployments, ensuring architectural alignment and seamless data migrations from legacy systems. Conduct regular service reviews, monitor Service Level Agreements (SLAs), and track quality metrics to ensure optimal service delivery and customer satisfaction. Provide highly technical implementation support in customer environments, including guidance on implementation feasibility of cross-product integrations.
Lead and develop a team of technical consulting developers. Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard work hours or shifts.
Job description provided by Google.
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