Set future proof quality process in line with evolution of the Quality Control Manager (QCM) role in the agentic space, frameworks, measures and report outcomes. Track and scale successes, root-cause problems in design/execution and ensure business impact. Be able to think big from automation perspective/machine learning as relevant to quality and Customer Experience (CX) overall. Drive stakeholder management and work in a matrixed, cross-functional and a truly global and multicultural environment.
Share quality assurance insights (systemic/outlier issues impacting CX). Drive standardization across delivery regions on process and methods to ensure consistency in experiences, Key Performance Indicators (KPI) delivery, and leverage economies of scale.
Job description provided by Google.
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