Associate Vice President, Product Management – Provider Strategy & Operations

Location: Fort Lauderdale, FL

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The Associate Vice President, Provider Lifecycle and Product Management will lead the development and activation of an enterprise provider lifecycle framework across the Insurance Segment. This leader will partner across provider operations, network, clinical, technology, analytics, digital, finance, legal, and compliance teams to define the future-state provider experience and establish a shared vision for how Humana engages, supports, and grows provider relationships throughout the lifecycle.

Serving as an enterprise integrator, the Associate Vice President will build alignment around strategic priorities, clarify decision rights, connect work across organizational boundaries, and help accelerate the delivery of capabilities that improve provider experience and business outcomes. This leader will identify opportunities to simplify fragmented experiences, align investments to the greatest provider and enterprise value, and drive accountability for measurable results.

The Associate Vice President will establish and oversee the provider experience product operating model, creating a common way of working across product teams embedded within business functions throughout the organization. This leader will ensure teams operate with consistent product management disciplines, governance, prioritization practices, outcome measures, and decision-making frameworks that enable effective execution and sustainable value delivery.

Supported by a small team focused on provider lifecycle strategy, product management excellence, governance, and outcome measurement, the Associate Vice President will facilitate enterprise prioritization, improve visibility across product investments and roadmaps, identify cross-functional dependencies, and ensure consistent adoption of the product operating model. This leader will establish measures that demonstrate the impact of product investments on provider experience, operational efficiency, data quality, affordability, and business performance, while helping product teams translate strategy into measurable outcomes.

Key Responsibilities

Define and lead a multi-year product strategy and roadmap aligned with Humana’s Insurance objectives and the needs of members, providers, clinicians, and business stakeholders

Own portfolio investment decisions, including what to build, what not to build, when to invest, and when to stop or retire a product.

Set measurable customer, provider, clinical, operational, and financial outcomes and hold teams accountable for sustained results.

Lead customer and market discovery through research, interviews, journey mapping, data analysis, testing, and feedback; translate insights into clear product priorities and testable hypotheses.

Guide products across the full lifecycle—from discovery and launch through scaling, optimization, and retirement—with clear measures for adoption, performance, value creation, and continuous improvement.

Use MVPs, pilots, rapid prototyping, and iterative development to validate ideas before scaling investment.

Apply AI, automation, analytics, data products, and digital platforms to improve healthcare experiences, outcomes, affordability, and operational performance.

Build alignment across provider experience, analytics and technology; clarify decision rights; and accelerate execution in a highly matrixed environment.

Establish portfolio governance, decision forums, operating rhythms, and product management standards that emphasize outcomes over activity.

Build, develop, and retain a high-performing team of product managers and product leaders while providing product leadership across Provider Strategy & Operations. Establish common product management disciplines, standards, governance, and talent development while strengthening product capabilities across the organization.

Champion human-centered design practices across the provider lifecycle, ensuring product teams leverage provider research, journey mapping, behavioral insights, and continuous feedback to identify unmet needs, inform prioritization, and design experiences that improve provider satisfaction, adoption, and business outcomes.

Required Qualifications

• Bachelor’s degree, Master’s Degree or MBA Preferred.
• Twelve or more years of progressive leadership experience across healthcare, insurance, technology, product management, consulting, or a related industry, including significant responsibility for strategy, transformation, or business performance.
• Five or more years leading product portfolios, digital products, strategic business capabilities, or enterprise transformation initiatives.
• Demonstrated accountability for investment decisions, roadmaps, execution, and measurable business outcomes.
• Experience building or leading product-centered teams and operating models.
• Strong strategic, analytical, and financial judgment, with the ability to make disciplined tradeoffs across customer value, clinical impact, business economics, technology constraints, operational readiness, and regulatory requirements.
• Demonstrated experience leading highly matrixed, cross-functional initiatives that require enterprise influence without direct authority.
• Experience establishing product management disciplines, governance processes, operating models, and talent development practices while driving measurable results.
• Proven ability to influence executive leaders, align cross-functional teams, and lead through ambiguity and organizational change.
• Clear written and verbal communication skills, including the ability to translate complex issues into actionable decisions.
• Additional Locations: Louisville, KY, Dallas, TX, Chicago, IL, New York, NY, Nashville, TN, Boston, MA