Account Manager (Client Services)

Job

Description – Account Manager (Client Services)

• Location: Kolkata (Head Office)
• Department: Client Services & Account Management
• Reporting To: Account Director – Client Services
• Role Type: Mid-Level Management

About the

Company

• We are seeking an experienced and dynamic Account Manager – Client
• Services to manage key client relationships, oversee campaign execution, and
• lead a team of client servicing professionals. The role acts as a bridge
• between strategic account planning and operational delivery, ensuring campaigns
• are executed seamlessly while maintaining high levels of client satisfaction.
• The ideal
• candidate will possess strong client servicing expertise, excellent project
• management skills, and the ability to lead teams in a fast-paced marketing and
• brand activation environment.

Key

Responsibilities

Client

Relationship Management

• Serve as the primary point of
• contact for assigned client accounts.
• Manage client communications,
• project updates, deliverables, and issue resolution.
• Build and maintain long-term
• client relationships through proactive engagement.
• Ensure high levels of client
• satisfaction and retention.

Campaign

& Project Management

• Translate client briefs into
• actionable campaign plans.
• Coordinate end-to-end execution
• of marketing, activation, and experiential campaigns.
• Monitor timelines, budgets,
• deliverables, and project milestones.
• Ensure campaigns are delivered
• on time, within budget, and aligned with client expectations.

Cross-Functional

Coordination

• Collaborate closely with
• Creative, Operations, Production, and Finance teams.
• Ensure accurate briefing and
• seamless internal communication.
• Resolve operational bottlenecks
• and escalate critical issues when necessary.
• Drive efficient execution across
• multiple stakeholders.

Reporting

& Documentation

• Maintain campaign trackers,
• client records, approval documents, and project reports.
• Prepare periodic status reports
• and performance updates for management.
• Ensure all documentation remains
• accurate, organized, and audit-ready.

Behavioral

Skills

Attention to Detail

Accountability & Ownership

Ability to Work Under Pressure

& Experience

• Bachelor's Degree in Marketing,
• Business Administration, Communications, or a related field.
• MBA or Postgraduate
• qualification preferred.
• 5–8 years of experience in
• Client Servicing, Account Management, Brand Activation, Advertising,
• Events, or Marketing Services.
• Proven track record of managing
• multiple client accounts and delivering successful campaigns.

Compensation

& Growth

• Competitive salary based on
• experience and capability.
• Opportunity to lead key client
• portfolios and strategic projects.
• Career progression within a
• fast-growing integrated marketing and brand activation organization.

Requirements

Behavioural

Competencies

Strong Leadership & Team

Management

Excellent Communication &

Interpersonal Skills

Client-Centric Approach

Problem Solving & Decision

Making

Time Management & Organizational

Skills

Attention to Detail

Accountability & Ownership

Ability to Work Under Pressure

Qualification

& Experience

• Bachelor's Degree in Marketing,
• Business Administration, Communications, or a related field.
• MBA or Postgraduate
• qualification preferred.
• 5–8 years of experience in
• Client Servicing, Account Management, Brand Activation, Advertising,
• Events, or Marketing Services.
• Proven track record of managing
• multiple client accounts and delivering successful campaigns.

Benefits

Upto 8 LPA