Founder’s Office - Associate Manager/Manager

About the Role

ekincare is one of India's leading corporate health benefits platforms, trusted by 1,000+ companies to deliver healthcare to 2 Mn+ lives across 500+ cities. Our CBO, Dr. Noel Coutinho, leads the business agenda, including the Customer Success team that keeps those clients healthy and growing. In this role you'll work directly with him: making sure he sees the full picture through clear metrics, driving his priority projects, and working across teams to get his agenda delivered. It's a founder's office role: high trust, high visibility, and real ownership from day one.

Position

Founder's Office - Associate Manager/Manager

Location

Hyderabad

Reporting

to

CBO

Function

Founder's Office

Requirements

What You'll Do

• Own the CS metrics view - Track retention, renewals, adoption, NPS and escalations, and give the CBO a clear picture.
• Turn data into decisions - Analyse trends, find root causes and bring recommendations, not just reports.
• Execute the CBO's priorities - Turn priorities into plans with owners and timelines, and drive them to closure.
• Drive strategic projects - Own special projects with the CBO end to end, from scoping to impact.
• Work across teams - Align Ops, Sales, Product, Engineering and HR around the CBO's agenda.
• Run the operating rhythm - Reviews, MIS, leadership meetings, action trackers and follow-ups that don't slip.
• Support CS leadership - Help the CS management team with account health, reviews and escalations.
• Build leadership material - Write crisp decks, updates and notes for leadership and client reviews.
• Fix problems early - Spot gaps in processes before they become issues, and close them.

What We're Looking For

• 2–4 years in consulting, business analysis, founder's office, strategy or business ops, ideally in a high-growth startup.
• Strong data analysis: Excel / Sheets and dashboards; SQL is a plus.
• Structured problem solving: you break messy problems down and find what matters
• Good to have: exposure to B2B SaaS, health-tech or customer success.
• A go-getter. You chase things to closure without being asked twice.
• Stakeholder management: you can align senior leaders and teams without formal authority.
• Clear, crisp communication, written and spoken, with sound judgment and discretion.
• Hands-on with AI tools to analyse, build and move faster.

Benefits

• •Be part of a
• high-growth, Series B-funded startup with patented technology
• •Work at the forefront of
• health-tech innovation, trusted by 1000+ companies
• •Flat hierarchy,
• fast-fail-fast-learn culture
• •Attractive compensation
• with performance-based incentives and ESOPs
• •360-degree appraisal
• process and direct exposure to top management
• •Comprehensive medical
• benefits, plus fitness perks (Gym, Yoga, Zumba, and more)