Customer Relationship Associate

• We are looking for a Customer Relationship Associate who is proactive, confident, and customer-focused. The
• intern will be responsible for engaging with existing customers,
• understanding their experience with our products and services,
• collecting valuable feedback, addressing customer queries, and
• identifying opportunities to introduce and cross-sell new and
• upcoming products.
• The ideal candidate should possess excellent
• communication skills, a customer-centric approach, and the
• ability to handle customer queries professionally and
• efficiently.

Key

Responsibilities

• Engage with existing
• customers to understand their experience with our
• products and services.
• Conduct regular customer interactions to
• collect feedback, suggestions, and satisfaction
• levels.
• Understand customer requirements and identify
• areas where additional products or services can add
• value.
• Respond to customer queries promptly and provide
• appropriate information or solutions.
• Build and maintain strong, professional
• relationships with existing customers.
• Introduce customers to new and upcoming
• products and services based on their
• requirements.
• Identify and generate cross-selling and
• upselling opportunities from the existing customer
• base.
• Follow up with customers regarding feedback,
• requirements, product updates, and pending queries.
• Coordinate with internal teams to ensure timely
• resolution of customer concerns.
• Maintain accurate records of customer
• interactions, feedback, follow-ups, and opportunities.
• Share customer feedback and insights with the
• relevant teams to support product and service
• improvement.
• Contribute towards customer retention,
• satisfaction, and business growth.

Requirements

• Graduate or pursuing graduation/post-graduation
• in B. A, BBA, B.Com, MBA, Marketing, Business
• Administration, or a related field.
• Excellent verbal and written communication
• skills.
• Strong interpersonal and customer-handling
• abilities.
• Confident and professional while communicating with
• customers.
• Proactive approach with strong problem-solving
• abilities.
• Ability to understand customer requirements and
• respond to queries efficiently.
• Strong follow-up and relationship management
• skills.
• Willingness to learn about products, services, and
• customer requirements.
• Basic knowledge of MS Office/MS Excel will
• be an advantage.
• Freshers are welcome to apply.

Females Preferred

Benefits

• Hands-on exposure to Customer Success,
• Customer Relationship Management, Customer Feedback, Sales,
• and Cross-Selling.
• Opportunity to interact directly with customers and
• understand real-world business requirements.
• Professional learning and development
• opportunities.
• PPO opportunity based on performance during the
• internship.