Network Security Engineer

• Provide technical support and troubleshooting for Forcepoint security solutions.
• Configure, monitor, and maintain Forcepoint security products as per customer requirements.
• Troubleshoot firewall, network security, web security, and related connectivity issues.
• Analyze technical issues, identify root causes, and implement appropriate resolutions.
• Handle customer support tickets and ensure timely resolution within defined SLAs.
• Coordinate with customers and internal teams to resolve technical issues.
• Maintain accurate ticket updates, troubleshooting records, and technical documentation.
• Assist with security policy configuration, rule management, and routine maintenance activities.
• Escalate complex technical issues to the appropriate teams when required.

Requirements

• 1-2 years of experiencein Network Security / Network Administration.
• Strong troubleshooting mindset with the ability to analyze and resolve technical issues.
• Ability to work independently and provide technical leadership to the team and Team management.
• Comfortable working in a customer-facing technical environment.
• Any Forcepoint related certification is added advantage
• CCNAcertification is mandatory.
• Experience with Sophos/WatchGuardsecurity solutions is added advantage.