Senior Officer - Retail Development

Senior Officer – Retail Development

Location: Hong Kong

Job Details: Onsite - Full Time

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Greater China, part of Inchcape’s global network.

You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

Our Aftersales team is seeking a Senior Officer – Retail Development to join our team in Hong Kong. In this position you will be support the Aftersales Management team in driving business performance, process compliance, operational excellence, and continuous improvement initiatives through reporting, analysis, project coordination, and administrative support.

This role offers the opportunity to work closely with senior management on business performance management, operational transformation, and strategic Aftersales initiatives across the organization.

What you'll do

• Monitor and analyze business performance, operational KPIs, and service centre productivity, providing insights and recommendations for improvement.
• Manage Aftersales reporting and performance dashboards, including upselling and other key business indicators.
• Support the implementation and monitoring of operational processes and controls to ensure compliance with company policies and standards.
• Develop, maintain, and review Standard Operating Procedures (SOPs) and identify opportunities to enhance operational efficiency and effectiveness.
• Assist in new service and product development initiatives, including business analysis, operational planning, and implementation support.
• Prepare management reports, presentations, and business review materials for senior management meetings and strategic discussions.
• Coordinate and support cross-functional projects and other Aftersales initiatives as assigned.

About you

To be successful in this role, you will be

• Degree holder in Engineer, Business Administration or related disciplines.
• 3-5 years of experience in operations, business analysis, project management, process improvement, or Aftersales operations.
• Strong analytical skills with the ability to interpret data and generate business insights.
• Excellent presentation and communication skills.
• Proactive, detail-oriented and able to work independently while managing multiple priorities.
• Proficiency in Microsoft Excel and PowerPoint; experience with dashboarding or BI tools is an advantage.
• Experience in Automotive industry and holder of valid driving license is an advantage.

We offer you

Year End Double Pay, Distortionary Bonus, Annual Leave, Medical Insurance include family members

5 Days Work, Work From Home, Birthday Leave

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, Maxus and Hino in Hong Kong and Macao.

Inchcape Greater China carries a comprehensive spectrum of vehicles including passenger vehicles and commercial vehicles, trucks, light goods vehicles, heavy goods vehicles, Hiaces, mass transportation tools, such as taxis and coasters, serving different sectors as well as millions of passengers and commercial customers and connected to the life of every citizen.

Learn more about Inchcape Greater China click Inchcape Greater China| LinkedIn

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.