Senior Product Specialist BIS

About the team you are joining

IATA’s

• Business Intelligence Services are the focal point and driving force for data
• management and global BI services for the aviation industry. In this role,
• reporting to the Senior Manager DDS Operations, the Specialist will be
• supporting the day-to-day administrative operations and delivery of the BIS
• team.

What your day would be like

• Support contract implementation
• and data delivery to Direct Data Solution (DDS) clients as well as clients of
• DDS derivative products such as but not limited to AgentIS, MarketIS and GAP;
• Respond to client queries and support the
• Customer Success team by providing Level 1, 2, and 3 delivery and operational
• support across products and services within the BIS portfolio;
• Maintain BIS product support documents
• including SOPs, update client master tables and delivery records;
• Responsible for monitoring of customer
• related analytics such as usage report, data validation, product performance,
• user access & satisfaction;
• Assist in conducting webinars, product
• trainings for internal and external customers, including preparation of webtool
• manuals and training materials;
• Participate in quality assurance
• activities: testing, identification of issues and bugs, incident logging and
• follow up on issue resolution;
• Participate in product enhancement
• activities: develop product specifications/enhancement cases, testing and
• post-implementation support;
• Support in developing and implementing
• key BIS initiatives such as: UI/UX product enhancements, project coordination,
• data analytics, and contract implementation;
• Establish good working relationships
• with external partners and internal stakeholders.