IT Contracts and Vendor Management Specialist

Employment Type: Permanent

Contract Duration

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make

aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

• IATA’s Vendor Management unit, part of the Information & Data (I&D)
• Division, is responsible for managing vendor-related and contractual engagements with all IT vendors across the organization. This includes ensuring that vendor relationships, contractual frameworks, and
• service delivery standards are aligned with IATA’s strategic and operational
• objectives.
• As a Contracts and Vendor Management Specialist, you will oversee
• the full contract lifecycle, including the preparation, negotiation, approval, and signature of new agreements, as well as the management of contract renewals and
• amendments.
• For vendors in your portfolio, you will also collaborate with the I&D Support team to track vendor
• performance against contractual commitments and service-level
• agreements (SLAs)
• As part of your daily responsibilities, you will work closely with cross-functional teams
• across IATA, particularly Legal, Procurement, project
• managers, and relevant business
• units.

What your day would be like

• In this role, you will play a key part in helping IATA build strong,
• transparent, and effective relationships with its I&D vendors. Your work will
• ensure that agreements are well managed,
• performance stays on track, and internal teams receive the support they need to
• operate smoothly.

Contract

lifecycle management

1-Prepare, review, and coordinate new vendor agreements for IT Master Service Agreements (MSA), professional services, and software licenses.

2-Identify contractual, financial, operational and compliance risks in IT contracts and recommend appropriate mitigation measures.

3-Ensure all documents are accurate and aligned with business needs.

4-Support or lead negotiations with IT vendors to secure clear, fair, and complete contract terms.

5-Follow agreements through the full approval process until execution and ensure all agreements are properly stored and recorded.

6-Draft and process IT contract amendments when changes are required.

7-Ensure vendors remain compliant with contractual obligations, required certifications, and IATA’s standards.

8-Review software licensing terms, usage rights, subscription models, pricing structures, and usage metrics to ensure the contract is aligned with the business needs.

9-Ensure contractual terms comply with organizational policies, IT and procurement requirements, and risk management standards.

Collaboration and

engagement

1-Work closely with senior business stakeholders to understand the business goals and needs and find the best contractual solution for the business case.

2-Work closely with Legal, Procurement, FP&A, Finance, project managers, and business units to support smooth contract and vendor-related workflows.

3-Coordinate internal approvals, risk assessments, and documentation needs.

4-Provide teams with contract insights, background details, and guidance when vendor questions arise.

5-Maintain an organized and up-to-date library of contracts, amendments, and vendor-related documents.

6-Track upcoming contract expiry dates, initiate renewal discussions with the business stakeholders and the vendors.

7-Continuously update or make suggestions to update the contract templates.

8-Prepare budget approval executive summaries, submit PTP workflows, and follow up with FP&A, Finance and Procurement approvers.

9-Support audit requests, reporting needs, and internal governance activities.

10-Contribute ideas and improvements to strengthen vendor management processes and tools.

We would love to hear from you if you have:

At least 5 years’ professional experience, including 3 years in IT contract management, legal operations, IT Vendor & Performance Management, or a related commercial role;

A degree in Law, Information Technology, Procurement, or a related discipline, with a strong understanding of technology contract terms covering licensing rights, project delivery, usage metrics, pricing, intellectual property, warranties, liability, indemnities, service levels, data protection, termination, disputes, and renewals;

Experience drafting, processing, reviewing and amending IT contracts ( using IATA’s or vendor templates) for software development, IT projects, licensing, SaaS, professional services, support, and staff augmentation, including SOWs and order forms;

Strong stakeholder management and negotiation skills, with excellent written and spoken English to communicate confidently with senior stakeholders, business teams, and IT vendors and negotiate detailed IT contract terms effectively;

Ability to work independently, adapt to changing priorities and unclear requirements, and manage a high volume of contract reviews and renewals while keeping stakeholders and reporting managers informed through clear, timely updates and feedback;

Ability to collaborate with a positive, respectful approach aligned with IATA’s values, deliver results, uphold ethical contracting and organizational policies, and work with relevant teams to identify and address potential risks;

Sound business judgment and problem-solving skills to identify and explain contractual, legal, commercial, and operational risks and balance them with business goals and operational needs;

Experience with HighQ contract management tools and a contract management certification are advantages;

Familiarity with SAP PTP processes, vendor master data, and RFI/RFQ/RFP procedures.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!