ASSOC MGR SERVICE DELIVERY I - INDIA

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The position leads a team of Implementation Specialist in achieving operational excellence by implementing efficiencies in processes, setting guiding principles, meeting delivery targets, ensuring timely delivery and maintaining high quality service standards. The role of the Implementation Manager is to manage 3rd party(offnet) ordering and delivery in India & APAC. This includes network products and services such as MPLS/IPVPN, Internet, Wavelengths, Ethernet, Cross-connects & CPE.

The Main Responsibilities

Builds a high performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action. Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration.

Proficient in network design in relation to how various products are deployed, understands country related ordering processes, establishing regulatory & financial guidelines

Collaborate with internal regional, cross-regional team, cross functional team to understand key success factors in achieving successful implementation of offnet services.

Ensuring timely and efficient delivery, manage vendor delivery efficiencies to meet customer timelines and satisfaction

Implement process improvements and optimization, streamline workflows and enhance communication with vendors & various functions.

Identify and act on opportunities to reduce time & cost wastage. Establish procedures and provide training to reduce errors and improve task completion rates.

Drives vendor escalations and support performance improvements reviews through executive forums.

Manages team workload in alignment with revenue commitments and objective targets across multiple orders, systems, and processes.

Performance monitoring and reporting of key operational metrics

What We Look For in a Candidate

At least 9 years telecommunications or related provisioning experience.

Minimum graduate in Infocomm Technology or equivalent

Proficient in Project management skill and experience

Manages Service Improvement plans with key vendors and internal company stakeholders resulting in alignment, accountability, and ownership. Includes prioritization for maximum results, creation of sustained process improvements, and elimination of financial waste.

Be able to master an Operational understanding of the vendor relationship to identify/deploy improvement initiatives resulting in improved end user customer experience.

Ability to ask question, listen, identify and address obstacles in a persuasive/empowering manner to drive accountability and confidence that the team, functional teams & vendors are proactively addressing these obstacles.

Ability to identify and address mitigation actions in a fast-paced environment, proactively aligning with various functions to achieve results

Supervisory skills, providing coaching, leadership to the reporting team

What to Expect Next

Requisition #: 343772

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

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https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.