EOS Change & Adoption Director F/M/X

Location: FRA-Gard-Aimargues

The EOS Change & Adoption Director leads the Change Experience Office (CXO) and provides strategic change leadership across Royal Canin’s enterprise digital transformation portfolio, spanning EOS Digital Core, Customer Service, Field Execution, eB2B, and E2E Planning transformation programs.

The role translates a complex, multi-year transformation roadmap into an integrated, human-centered change experience, enabling Associates and leaders to successfully adopt new processes, data, technology and ways of working while accelerating business value.

Operating across both large-scale project deployments and continuous Product and Platform delivery, the role combines Change Management, user-centric design, digital adoption and emerging AI capabilities to build readiness, drive adoption and continuously improve the Associate experience.

Key Responsibilities

Enterprise Change Strategy & Leadership

• Define and lead the integrated Change Experience strategy across a complex portfolio of global business and technology transformation programs.
• Translate business and technology roadmaps into actionable strategies addressing people, process, data, technology and experience impacts.
• Apply human-centered approaches including personas, journey mapping, moments that matter and user insights to understand how change is experienced across roles and populations.
• Partner with senior business, functional and technology leaders to assess readiness, anticipate adoption risks and align interventions to business outcomes.
• Provide portfolio-level oversight of cumulative change impacts, dependencies, release schedules and change saturation.
• Advance Change Experience through AI, automation, digital adoption and data-driven insights, increasing the relevance, scalability and effectiveness of change interventions.

Digital Transformation & Adoption

• Lead Change Experience across an interconnected enterprise technology ecosystem, including:
• Digital Core (SAP S/4HANA), transforming core enterprise processes, technology, data and ways of working.
• Mars Enterprise and MGS platforms, including MGD, BlackLine, HighRadius, SAP Ariba and other shared-service applications.
• EOS Growth, including Salesforce Customer Service, Salesforce Field Execution.
• End-to-end planning capabilities delivered through the OMP Advanced Planning System.
• Partner across Process, Product, Platform, Data, Technology, Functional and Regional teams to translate solution design into meaningful business impacts and coherent end-to-end Associate experiences.
• Ensure interconnected technologies are positioned as an integrated evolution of business capabilities rather than isolated system implementations, using personas and journeys to identify cross-platform impacts, friction points and critical moments that matter.
• Drive understanding that technology and data transformation require behavioral and organizational change, building the capabilities, ownership and new ways of working required to sustain adoption.

Change Delivery & Deployment

Provide strategic oversight of end-to-end Change Management across major transformation programs and deployment waves, including:

Change strategy, planning and impact assessment

Stakeholder engagement and leadership alignment

Personas, segmentation and journey mapping

Communications and engagement

Learning, enablement and digital adoption

Business, deployment and cutover readiness

Change networks and local activation

Hypercare, stabilization and reinforcement

Adoption, experience and value measurement

Ensure Change Experience is integrated with solution design, testing, deployment and business milestones rather than operating as a standalone program activity.

Leverage AI and automation where appropriate to augment impact analysis, content and learning development, knowledge management, feedback synthesis and adoption insights, while maintaining the human judgment and engagement critical to successful transformation.

Product, Platform & Continuous Adoption

• Extend Change Experience beyond traditional project-based change management by embedding adoption into Product and Platform operating models and recurring release cycles.
• Establish scalable approaches to assess the significance and user impact of releases and determine appropriate change interventions.
• Integrate Change Experience with release calendars and roadmaps to manage cumulative impacts across interconnected platforms.
• Use personas, journeys, user feedback and adoption data to continuously improve the experience as products and platforms evolve.
• Establish reusable assets, digital adoption mechanisms and AI-enabled approaches that support continuous change at scale.
• Build sustainable ownership for adoption within business, Product and Platform teams rather than relying solely on implementation teams.
• Create feedback loops between Associates, Change Experience and Product teams so user insights inform future enhancements and roadmap decisions.

Change Capability & Innovation

• Build Change Experience capability across leaders, project teams, Product and Platform teams and change networks.
• Coach leaders in their roles as sponsors and owners of change.
• Establish common methodologies, tools and reusable practices that enable consistent change delivery at scale.
• Build capability in human-centered change, digital adoption, data-driven decision making and AI-enabled ways of working.
• Foster experimentation and continuous improvement, testing new approaches and scaling those that demonstrate measurable impact.

Education & Professional Qualifications

• Education: Bachelor’s degree in Business Administration, Organizational Development, Communications, Human Resources, or a related field (or equivalent practical experience).
• Experience: 3–5+ years of dedicated experience in Organizational Change Management (OCM), business transformation, or strategic change communications.
• Transformation Exposure: Demonstrated experience supporting large-scale enterprise system transformations (e.g., ERP, Cloud Migrations, or Enterprise Digital Core platforms).
• Methodology: Practical working knowledge of OCM frameworks (e.g., Prosci ADKAR, Kotter).

Preferred Qualifications

• Change Management Certification (e.g., Prosci Certified Change Practitioner, CCMP).
• Experience working in a global, matrixed enterprise environment (Consumer Goods, Manufacturing, or Supply Chain is a plus).
• Proven ability to simplify complex technical topics into clear, actionable business communications.

Knowledge / Experience

Significant experience leading Change Management for large-scale, global business and technology transformations.

Experience with enterprise ERP transformation, preferably SAP S/4HANA, and complex interconnected technology ecosystems.

Experience across commercial, supply chain/planning, finance, procurement and Data & Analytics platforms.

Strong understanding of master data, data governance and data-related organizational change.

Experience operating across both traditional project/waterfall delivery and agile Product/Platform operating models.

Experience applying human-centered design approaches, including personas, journey mapping and user insights, to transformation.

Understanding of AI, automation and digital adoption technologies and their application to organizational change.

Demonstrated ability to lead across multiple simultaneous deployments, releases and stakeholder populations.

Strong experience partnering with senior executives, business leaders, Product and Technology teams and global/regional organizations.

The successful candidate combines strategic enterprise thinking, human-centered design and strong execution, with the ability to move between executive transformation discussions, end-to-end Associate experience design and the practical realities of deployment and continuous adoption.

#TBdigital

Additional Locations: GBR-London-London