Cyber Security Operations Manager

Company Overview: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. This role is remote and MUST be performed from Australia. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework.

By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.

With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. Description : Milestone is looking for a passionate, self-motivated Cyber Security Operations Manager who brings a wealth of people management, knowledge and expertise. How You Will Make an Impact: The ideal candidate comes from a technical background and is in a lead analyst position or in a hands-on managerial role.

In this role, the candidate is expected to: Contribute to and conduct technical investigations spanning a broad range of case types Review case work conducted by analysts Identify opportunities for process improvements Mentor and coach analysts across different regions and timezones Represent the team’s progress, metrics, and issues The candidate has experience building metrics and measurements to drive team improvement and presenting operational status and team growth plans across different layers of seniority.

The candidate is also expected to continuously monitor adherence to SLAs and implement timely corrective actions when necessary. What You Will Need to Succeed: Hands-on experience in a global security operations center leading investigations and end-to-end incident response efforts (8-10 years of experience) Experience as a lead cyber security analyst Advanced knowledge of network technologies, operating systems, log sources and investigative tools including SIEMs, EDRs, sandboxes, OSINT both open source and commercial Advanced knowledge and experience in data analytics and ability to generate reports/dashboards Experience in conducting and leading incident response and investigations related to insiders and external threats Experience in establishing, monitoring and refining KPIs for Security Operations Experience maturing global security operations for large and regulated organizations Ability to present to a wide range of audiences and clearly articulate and communicate operational efforts through a data driven approach Proactive in identifying operational and team-wide improvement opportunities Experience in coaching and mentoring cyber security analysts at various levels of experience Good working knowledge of common threats and TTPs.

Ability to articulate cyber risks and provide recommendations Experience in establishing QA pipelines, drive team efforts to meet SLAs and improve team efficiency through playbook refinement and targeted training. Experience in building a healthy security candidate pipeline and building growth plans for analysts.