Software Support Stream Lead
The current posting asks for:
5+ years of experience in technical software support, including at least 2 years leading support, escalation, or service delivery teams in a global environment.
Proven experience building, scaling, or optimizing L2/L3 support organizations serving enterprise software products.
Experience designing and managing SLA-driven support processes, ticket routing models, and escalation workflows.
Read the employer’s full posting · Posted 2026-10-09
