Operational Chain Manager

In this role, you will

• Monitor and analyze service performance, translating data and insights into actionable improvements.
• Develop and manage the continuous improvement roadmap, aligning priorities and coordinating backlogs with internal and external stakeholders.
• Define, align and monitor service KPIs and OKRs to drive operational excellence.
• Prioritize technical improvements and technical debt together with Tech Units, vendors and business stakeholders.
• Drive standardization and simplification of our IT landscape, ensuring operational requirements are considered in new initiatives.
• Proactively engage stakeholders to identify opportunities to improve service quality and customer experience.
• Remove operational obstacles, facilitate decision-making and ensure improvements are successfully implemented.
• You'll have the opportunity to make a real impact on the reliability, efficiency and future development of our B2B services.

What you bring

You're a proactive and results-driven professional who combines strong technical expertise with the ability to connect people, challenge existing processes and turn complex challenges into practical solutions.

You understand how to navigate a complex organization, balance different stakeholder interests and create momentum for continuous improvement.

What we're looking for

• HBO or university-level education, preferably in a technical field.
• At least 5 years of experience in a technical or operational role within the telecom or ICT industry.
• Strong technical understanding of ICT infrastructure, IT operations and/or mobile telecommunications.
• Proven experience in coordinating complex initiatives involving multidisciplinary teams, vendors and business stakeholders.
• Strong analytical skills, with the ability to translate operational data, KPIs and insights into improvement opportunities.
• Excellent stakeholder management and communication skills, combined with organizational awareness and influencing skills.
• A structured, proactive and results-oriented approach, with a strong focus on continuous improvement and customer experience.
• Comfortable working in an environment where services operate 24/7.
• Excellent verbal and written communication skills in both Dutch and English.
• Knowledge of VodafoneZiggo's organization and technology landscape is an advantage.