Radicle Health interview preparation.

Proven experience leading teams through change in a mission-driven environment, with the ability to support, coach, and motivate team members while ensuring continuity, maintaining team performance, and quality of service for human services organizations.

Experience leading renewal, add-on, and upsell strategies with a proven track record of reducing churn, managing customer risk, and consistently achieving retention and revenue goals.

Proficiency in using Salesforce or other CRM for accurate data tracking and decision-making.

Experience leading teams through change in a mission-driven environment, with the ability to support, coach, and motivate team members while ensuring continuity, maintaining team performance, and quality of service for human services organizations.

Proficiency with Salesforce, Hubspot, or another CRM, along with customer success and automation tools for campaign execution, customer insights, and reporting.

At least 5 years of experience in customer success or a related field, with at least 3 years in a leadership role.

5+ years of quota-carrying B2B SaaS sales experience, preferably in mid-market or enterprise.

Proven success selling into regulated industries (healthcare, human services, government, etc.) with multi-stakeholder buying processes.

Track record of building your own pipeline through outbound prospecting and ABM campaign execution.