Meeting Management/Internal Communication, Internal Communications Group - General Affairs Section, Rakuten Total Solutions, Inc. (Secondment)

Location: Tokyo, Japan

Business Overview

Rakuten Group’s mission is to empower people and society through innovation. We operate a global platform with over 70 diverse services, including E-commerce (Rakuten Ichiba), FinTech (Rakuten Bank), and Mobile services.

Department Overview

You will join the Internal Communications Group within the General Affairs Department of Rakuten Total Solutions, Inc. (RTS). Our team is responsible for managing all-hands meetings for Rakuten Mobile (including the Symphony business) and RTS. We act as a "hub for organizational communication," bridging the gap between management and employees to foster a sense of unity and drive organizational engagement.

Position

Why We Hire

In line with the expansion of our Rakuten Mobile and Symphony businesses, we are strengthening our operational structure for key organizational meetings, including the "Symphony Morning Assembly." We are looking to expand our team to enhance efficiency and quality. This is an opportunity to work closely with senior management and lead initiatives that drive organizational vitality.

Why Join Us

• Direct Collaboration with Leadership: Engage directly with executive management and department leaders (L2 and above), gaining firsthand insight into organizational decision-making processes.
• Professional Organizational Development: Beyond routine administrative tasks, you will gain dynamic experience in planning and executing large-scale meetings and events that directly impact employee engagement.
• Global Environment: Through your involvement in the Symphony business, you will utilize English daily and cultivate global business skills by collaborating with team members from diverse backgrounds.

Position Details

As a member of the Internal Communications Group, you will focus on "meeting management" as the core of your communication strategy. We are seeking a core member to handle the three key morning assemblies (Symphony, Rakuten Mobile, and RTS) across the organization.

Key Responsibilities

• All-Hands Meeting Management (Primary Focus): Planning, preparation, and operation of the "Symphony," "Rakuten Mobile," and "RTS" morning assemblies. This includes stakeholder coordination and facilitating smooth sessions using both English and Japanese.
• Internal Communication Initiatives: Planning and executing employee engagement events for RTS.
• Information Dissemination: Planning and updating content such as management messages and project introductions via internal communication tools (e.g., portals).
• Analysis and Improvement: Conducting surveys, analyzing results, and proposing improvements to enhance the quality of meetings and events.

Work Environment

You will interact daily with senior management and high-level stakeholders. We seek individuals with high interpersonal skills who can communicate respectfully and move projects forward smoothly. We promote a flexible work environment with a hybrid work policy.

Existing Team Background

Our team consists of professionals with diverse backgrounds, including event management, project management, public relations, and general back-office roles. We do not strictly require a "traditional General Affairs" background; rather, we value members who leverage their strong communication skills to collaborate effectively.

Mandatory Qualifications

• At least 3 years of professional work experience.
• Practical experience working in English (must be capable of smooth communication in meetings, emails, and chat).
• Practical experience in meeting/secretariat operations, planning/managing events, or project management.
• High level of communication skills to collaborate smoothly with stakeholders, including executive management.
• Basic IT skills (Zoom, Microsoft Office, Viber, Teams, SharePoint, etc.).

Desired Qualifications

• Experience managing large-scale meetings or events.
• Knowledge of online streaming or hybrid event execution.
• Ability to work flexibly and proactively in a fast-paced environment.
• Note: TOEIC scores are used only as a reference; we place higher priority on your practical ability to perform tasks in English.

Other Information

Additional information on Location

Rakuten Crimson House Or, Shinjuku Eastside Square

Additional information on Secondment

This position is employed by Rakuten Group, Inc. with a secondment to Rakuten Total Solutions, Inc.

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Languages

English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)