PRIMARY DUTIES
- Ability to analyze customer inquiries, support trends, and knowledge base content to identify patterns and opportunities for improvement.
- Comfortable reviewing data and interpreting testing results and performance metrics to support recommendations.
- Ability to troubleshoot issues, test system configurations, and recommend practical solutions.
- Strong critical-thinking and problem-solving skills with a high attention to detail.
- Excellent written communications, editing, and proofreading skills.
- Ability to create clear, concise, and customer-friendly content.
- Comfortable learning and working within new software platforms and digital technologies.
- Interest in artificial intelligence, customer support technologies, automation, and business systems.
- Ability to work independently while effectively collaborating with cross-functional teams.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS
- Currently pursuing a degree in Marketing, Communications, Business, or a related field, with core Marketing coursework completed.
- Strong critical thinking skills and high computer literacy.
- Excellent reading and writing skills appropriate for professional business communication.
- General familiarity with marketing technology tools (HubSpot experience is a plus but not required).
- Ability to work independently as well as collaboratively in a team environment.
- Attention to detail and an initiative-taking approach to identifying and solving problems.
- **This is an office hourly, full on-site position, located in Bradford, PA**
- ***Smoking is permitted in most areas of Zippo workplace facilities, other than certain designated non-smoking areas.***
Job description provided by Zippo.
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