Field Application Specialist BioAnalytics North Germany (x|f|m)

Location: Home Office Hamburg

Join our Technical Sales BioAnalytics Central Europe team as a Field Application Specialist BioAnalytics North Germany (x|f|m) and play a key role in providing application expertise, technical consultation and customer-facing product support for the Incucyte® Live-Cell Analysis System portfolio across the customer lifecycle. By enabling the successful application of the portfolio within customer processes, you will help our customers make effective use of our solutions and contribute to what matters most: better health for more people.

This is a home-based position in Berlin, Hamburg or North Rhine-Westphalia. You will become part of a team of nine dedicated professionals who look forward to shaping the future together with you.

Grow With Us – Your Responsibilities

Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption

Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation, onboarding plans and outcomes to increase implementation success rates

Generate leads through customer interactions, meetings, pre-sales activities, presentations and seminars, while maintaining awareness of and tracking opportunities within the pipeline

Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity

Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve technical suitability of proposed solutions

Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements

Additional Locations: Home Office North Rhine Westphalia, Home Office Berlin