TikTok Shop - Service Go-To-Market Program Manager

Responsibilities

Governance and Experience is a global team that aims to build a safe and trustworthy marketplace for both users and partners. We value user experience and develop policies, rules, products, and systems to ensure quality. We are looking for passionate individuals to join us so that, together, we can build an innovative, secure, and intuitive commerce ecosystem for our users.

We are looking for a Regional Go-to-Market (GTM) Program Manager who will work with regional Policy and Product owners. The candidate will be responsible for managing GTM readiness through regional standard operating procedures (SOPs), sales campaign readiness, and training to support service launches.

Responsibilities

• Collaborate closely with GNE, Product, Program, and Operations teams to define requirements and priorities for merchant integration systems and tools.
• Ensure that processes (SOPs) and training materials (KMT) are adapted and localized for our BPO vendors, enabling them to resolve regional service and support issues.
• Understand region- and country-specific challenges, policies, and risks, and effectively translate them into solutions that improve processes and workflows across internal and external teams.
• Work closely with the global SOP team to implement process updates quickly and effectively.
• Facilitate technical changes and updates, and create and maintain system documentation.
• Effectively manage project and stakeholder meetings, drive discussions toward conclusions, and keep programs on track.
• Proactively identify problems and opportunities and conduct root cause analysis and diagnosis to deliver significant impact.

Minimum Qualification(s)

• Bachelor’s degree or equivalent practical experience.
• At least three years of experience in operations, program management, or project management, ideally involving SOP enhancement and localization.
• Experience executing, contributing to, and creating SOPs.
• Ability to collaborate cross-functionally with both technical and non-technical teams.

Preferred Qualification(s)

• Six Sigma or other process design certifications are advantageous.
• Effortless Experience: Lean Six Sigma Yellow Belt certification or higher.
• Industry Standards: Strong understanding of regional industry standards, business operations, and regulatory requirements.
• Logistics: Experience managing third-party logistics (3PL) and fourth-party logistics (4PL).

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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