Business Intelligence Manager | Zip Product Owner

Location: Bellevue, Washington

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*This role requires working on-site five days per week. Remote and hybrid work arrangements are not available for this position. T-Mobile is unable to sponsor a work visa for this role.*

Job Overview

This Business Intelligence Manager serves as the product owner and administrator for T-Mobile’s procurement orchestration platform, Procurement Hub (powered by Zip), with responsibility for configuration, workflow management, platform support, and continuous improvement. This role combines procurement domain knowledge with hands-on experience in Zip or a similar procurement orchestration platform to translate business requirements into scalable intake forms, approval workflows, routing logic, and system enhancements.

The product owner partners across Procurement, Finance, Legal, IT, and other stakeholders to optimize the user experience while maintaining strong policy and process controls. The role also uses platform capabilities and reporting to find opportunities to reduce cycle times, automate processes, and drive adoption. Ultimately, the Product Owner is responsible for maximizing the value and effectiveness of Procurement Hub as T-Mobile’s front door for Procurement.

Job Responsibilities

• Support Procurement needs by integrating business requirements from multiple stakeholders into Procurement Hub (Zip) intake forms, approval workflows, and routing logic that enforce policy and inform business strategies
• Develop comprehensive dashboards combining platform and Procurement data to measure KPI's for senior leadership presentations
• Drive core insights from platform data and collaborate on strategies to enhance user experience and improve performance
• Serve as product owner for Procurement Hub: manage the roadmap, prioritize enhancements by business value, evaluate Zip releases (including AI and automation capabilities), and lead change management through testing, UAT, and user communications
• Present analysis and strategic recommendations to senior management through verbal and written communication
• Provide tier-1 and tier-2 platform support, manage user access and permissions, maintain audit-ready configuration documentation, and develop training materials that drive adoption
• Also responsible for other duties/projects as assigned by business management as needed.
• Required Qualifications: