Sr. Product Manager, T-Mobile Visa

Location: Bellevue, Washington

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Sr. Product Manager, Financial Services Strategy & Analysis will be primarily responsible for helping to define the product and business strategy for the T-Mobile Visa, specifically as it relates to driving new acquisitions. This role will work closely with the Financial Services team, internal stakeholders across much of the T-Mobile business, and external partners to help launch, manage, and grow the business. They will seek opportunities across all elements of the business including marketing and acquisition, product features and functionality, offers and promotions, frontline training, communications and incentives, etc, to help meet and exceed our team’s goals.

The Sr Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results.

At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.

Sr Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers’ lives.

No day is the same for the Sr Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

RESPONSIBILITIES

• Vision, Strategy, and Analysis-
•  Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and roadmap.
•  Identifies target customer(s) for existing or future products
•  Drives end user product research.
•  Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
•  Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
•  Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
•  Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
•  Conducts specific ad hoc analysis and provides insights to management on request.
•  Recommend product feature set and positioning strategies to improve customer experience, and drive or support growth.

Customer Evangelist

•  Leverages customer insights for product vision, strategy, roadmap, priorities.
•  Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
•  Actively looks for opportunities to delight or meet customer’s unmet needs.
•  Tests ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution / Delivery

•  Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes.
•  Owns and manages product backlog and priorities with our business and technology partners
•  Scopes and prioritizes activities based on business and customer impact.