Sr Product Manager, Technical: Enterprise AI Training & Adoption Programs

Location: Bellevue, Washington

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Job Overview

This role is critical for managing T-Mobile's enterprise AI training and adoption program as a technical product that aligns with business objectives and employee needs within the organization. It involves owning the product lifecycle end to end, including vision, roadmap, delivery across every line of business, the AI Champion Network, and stakeholder collaboration with business leaders, AI vendors, subject matter experts, and the teams that build and run our AI platforms.

The role requires integrating employee insights, usage data, and technical feasibility to prioritize training, content, and improvements, and to keep the program current as AI tools and capabilities change. Success is measured by how many employees move from trying AI to using it in their daily work, training reach and completion, champion network activity, and employee satisfaction. The work impacts the organization by driving AI adoption, operational efficiency, and better employee and customer experiences through effective product management.

Job Responsibilities

• Own the end-to-end product lifecycle for enterprise AI training and adoption, ensuring alignment with business goals and employee needs across every line of business
• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development, including where each line of business stands on AI use and what it needs next
• Manage development of adoption tools and training materials, including content built around each line of business's real workflows and how to use approved AI tools safely and within T-Mobile standards
• Plan and facilitate AI training sessions across the enterprise; own the calendar for vendor-led sessions and co-deliver with subject matter experts
• Lead the AI Champion Network: recruit, equip, and coordinate the champions who carry AI practices into their teams and bring feedback back
• Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases, so training is ready when new AI tools and features launch
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes, including training completion, usage after training, and employee feedback
• Work with outside partners and other third parties, including the AI vendors that deliver training to T-Mobile teams
• Identify execution, operational, and organizational issues that impede product success, and drive an improvement plan to change or resolve them (within sphere of influence)
• Also responsible for other duties/projects as assigned by business management as needed
• Additional Locations: Frisco, Texas