Sr. Director, RCM Customer Analytics

Are you interested in harnessing technology and AI to transform healthcare?

At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.

About the Role

We are seeking an experienced and results-driven Sr. Director, RCM Customer Analytics to lead the analytics strategy and customer-facing performance insights for a strategic enterprise customer. This role will serve as the senior leader responsible for translating complex revenue cycle data into clear business insights, priorities, and actions that improve financial and operational outcomes. The Sr. Director will partner directly with our customer and XiFin leaders, guide executive performance discussions, and ensure analytics are aligned to the customer’s strategic goals.

This leader will manage and develop the Director, RCM Analytics assigned to an enterprise account while providing strategic direction, quality oversight, and accountability for the broader analytics function supporting the customer. The role requires the ability to operate at both the executive and analytical levels, anticipate risks and opportunities, and influence decisions across customer and internal teams.

Must be available to travel domestically up to 35% of the time based on customer and business needs.

How you will make an impact

In this role, you’ll

Analytics Strategy & Leadership: Set the RCM analytics strategy for the customer, ensuring reporting, analysis, and insights are aligned with customer priorities and business outcomes.

People Leadership: Lead, coach, and develop the Director, RCM Analytics, establishing clear priorities, decision rights, performance expectations, and accountability for high-quality work.

Executive Insights: Translate complex revenue cycle and operational data into clear findings, recommendations, and decisions for the customer and XiFin executives.

Revenue Cycle Performance: Direct deep-dive analysis across cash collections, DSO, payments per accession, payor activity, denials, bad debt, accounts receivable, and other key performance indicators.

Customer Partnership: Serve as a senior analytics partner to our customer, building trusted relationships, leading performance discussions, and connecting insight to action.

Performance Reporting & Governance: Establish consistent reporting, dashboards, definitions, and review processes that provide an accurate and actionable view of performance.

Risk & Opportunity Identification: Anticipate emerging performance risks, identify root causes and opportunities, and mobilize the appropriate teams to act.

Operational Improvement: Partner across revenue cycle operations, technology, product, finance, and customer teams to prioritize and advance initiatives that improve performance and financial outcomes.

What you will bring to the role

• We’re looking for a credible, strategic leader who can turn complex analysis into action while building trust with executives, customers, and teams. You might be a great fit if you:
• Connect analytics to business priorities and focus teams on the insights that will have the greatest impact.
• Communicate complex information clearly and confidently to executive, operational, financial, and technical audiences.
• Lead through others by setting direction, developing talent, and creating accountability without becoming the only person who can solve the problem.
• Balance strategic leadership with enough analytical depth to challenge assumptions, assess the quality of insights, and guide recommendations.
• Build trusted customer relationships and navigate difficult performance discussions with transparency, sound judgment, and a solutions-focused approach.
• Operate effectively across organizational boundaries, align stakeholders, and drive decisions and follow-through amid competing priorities.
• Anticipate risks and opportunities, bring forward recommendations, and maintain momentum from insight through execution.

Skills and experience you have

• You don’t need to check every box. We will consider a combination of education and experience, including:
• Bachelor’s degree in Business, Healthcare Management, Healthcare IT, Finance, Analytics, or a related field; advanced degree preferred.
• 12+ years of progressive experience in revenue cycle operations, customer analytics, business intelligence, or a related healthcare field, including significant leadership responsibility.
• Demonstrated expertise in RCM metrics, data analytics, KPI reporting, and translating findings into business recommendations.
• Experience leading and developing senior analytics professionals or teams and driving accountability for complex deliverables.
• Proven ability to advise and influence senior executives and lead customer-facing performance and strategy discussions.
• Deep understanding of healthcare revenue cycle performance, including billing, collections, denials, accounts receivable, reimbursement, and financial outcomes.
• Advanced proficiency in Microsoft Excel and experience with reporting, visualization, or business intelligence tools.
• Ability to manage executive priorities, escalations, deadlines, and cross-functional initiatives in a complex customer environment.
• Experience in diagnostic laboratory, pathology, healthcare technology, or another highly regulated healthcare environment strongly preferred.
• Why XiFin?
• We’re more than just a healthcare technology company—we’re a team that cares about people.

Here’s a glimpse at what we offer

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

Pay Transparency

At XiFin, we believe in pay transparency and fairness. The expected annual salary range for this role is: $165,000-$210,000.

Depending on your qualifications, final compensation will be determined during the selection process and may vary based on experience, skills, and geographic location.

Accessibility & Accommodations

We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901.

Equal Opportunity Employer

XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.

Ready to apply?

We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.