Sr. Director, Customer Success

Are you interested in harnessing technology and AI to transform healthcare?

At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.

About the Role

XiFin is seeking an accomplished Sr. Director, Customer Success and revenue cycle leader to serve as the senior strategic relationship executive for one of XiFin’s enterprise customers. This highly visible role owns the health, value, and long-term success of the partnership across business, operational, financial, and revenue cycle outcomes.

As a trusted advisor to customer and XiFin executives, this leader will shape partnership strategy, establish executive governance, mobilize cross-functional resources, and drive accountability for complex commitments. The role requires sound judgment and executive presence to resolve escalated issues, balance competing priorities, and expand the relationship’s strategic value.

This position requires up to 50% domestic travel.

How you will make an impact

In this role, you’ll

• Own the executive relationship and customer success strategy, building trusted partnerships with senior customer and operational leaders.
• Lead a multi-year customer success and value realization plan that aligns priorities, initiatives, risks, outcomes, and measures of success.
• Establish executive governance that keeps the customer and XiFin leadership aligned on performance, commitments, priorities, and emerging needs.
• Maintain an enterprise view of the revenue cycle and operational performance, including key financial, service, adoption, and customer health indicators.
• Use revenue cycle data and business context to identify root causes, enterprise risks, improvement opportunities, and priorities for executive action.
• Translate complex operational and financial data into clear executive insights, decisions, and recommendations.
• Lead executive business reviews and strategic planning discussions connecting performance, progress, risks, opportunities, and long-term value.
• Align XiFin leaders and cross-functional teams around a unified customer strategy, with clear ownership, decisions, timelines, and accountability.
• Direct resolution of complex, high-impact issues, engaging executive sponsors when needed to protect customer and business outcomes.
• Anticipate relationship, operational, and financial risks and coordinate action before issues escalate.
• Advance measurable customer value through process improvement, analytics, automation, technology, and expanded use of XiFin capabilities.
• Balance customer priorities, operational realities, and XiFin objectives to strengthen a sustainable, mutually valuable partnership.

What you will bring to the team

• Build trust and operate as a credible advisor across customer and internal executive teams.
• Anticipate customer and business needs, frame strategic choices, and bring forward timely recommendations.
• Communicate complex information clearly and adapt the message for executive, operational, financial, and technical audiences.
• Lead through influence, create alignment, and hold senior stakeholders accountable across organizational boundaries.
• Demonstrate executive presence and sound judgment amid ambiguity, competing priorities, and high-stakes customer issues.
• Connect customer outcomes to business strategy and make balanced decisions that support partnership value and XiFin objectives.
• Create momentum and follow-through by clarifying decisions, owners, actions, timelines, and expected outcomes.

Skills and experience you have

• You don’t need to check every box. The level at hire will reflect the selected candidate’s experience, leadership scope, and demonstrated impact. We will consider a combination of education and experience, including:
• Bachelor’s degree in business, healthcare administration, finance, healthcare management, or a related field; advanced degree preferred.
• 12+ years of progressive experience in healthcare revenue cycle management, customer success, strategic account management, client services, or a related field, including significant leadership responsibility.
• Success leading complex strategic relationships in healthcare, diagnostic laboratory, pathology, or similarly regulated environments.
• Proven ability to advise, influence, and build credibility with senior executives and C-suite customer stakeholders.
• Deep knowledge of healthcare revenue cycle management, including reimbursement, billing, denials, accounts receivable, collections, and financial performance.
• Ability to interpret operational and financial data, identify enterprise implications, and convert findings into strategy and action.
• Experience leading executive business reviews, strategic planning, governance forums, and high-stakes performance discussions.
• Experience mobilizing senior leaders and cross-functional teams to deliver shared customer and business outcomes.
• Experience leading complex customer issues, risks, strategic initiatives, and executive communications through resolution.
• High proficiency with Excel, PowerPoint, CRM tools, and reporting or analytics platforms.
• Ability to travel based on customer and business needs.
• Why XiFin?
• We’re more than just a healthcare technology company—we’re a team that cares about people.

Here’s a glimpse at what we offer

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

Pay Transparency

At XiFin, we believe in pay transparency and fairness. This position may be filled at the Sr. Director or AVP level, depending on experience. The expected annual salary range for the applicable level is: $165,000-$217,000. Final compensation will be determined during the selection process and may vary based on role level, experience, skills, and geographic location.

Accessibility & Accommodations

We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901.

Equal Opportunity Employer

XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.

Ready to apply?

We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.