Client Account Manager II

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Position Overview

The Zones Hardware and Software Client Account Management teams are an extension of the Enterprise Sales Team. They are dedicated to collaborating with Zones internal resources and Sales to provide IT solutions and fulfillment with Five Star Service to Zones clients. The Mission is to drive customer success through Account, Order, and Opportunity management, creating value for the client, while maximizing profitability for Zones.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Client Account Manager II is primarily responsible for

• Order Fulfillment – Process orders and quotes in a timely and accurate manner
• Relationship Building – Interact and build relationships with customers on a daily basis
• Customer Service – Provide for Customer operational and reporting needs
• Sourcing – Process, coordinate and manage to off catalog customer requests
• Project Management – Conduct account planning and coordination of needs
• Dedicated support for a finite customer set
• We are seeking candidates with the following experience and skills
• BA in Business, Purchasing, Marketing, Merchandising, Materials Management, or a related field
• 3+ years required of Client experience

Experience in Enterprise level sales

Strong customer service skills and commitment to meet or exceed customer requirements

Excellent organization skills and process expertise

Ability to work in a fast-paced environment and meet aggressive deadlines

Excellent verbal and written communication skills

Ability to negotiate, influence and persuade

Analytical with excellent problem-solving skill

Ability to work with little or no supervision

Some travel required

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!