Learning Operations Manager

Location: Gurugram

Management Level: 07 - Learning Operations Manager

Location: Gurgaon

Must have skills: Program Planning & Execution, Stakeholder & Team Management, Curriculum Development Coordination, Learning Platform (LMS) Management, Data-Driven Decision Making, Budgeting & Resource Allocation, Process & Quality Management, Performance Tracking (KPIs, OKRs), Cross-Functional Collaboration and Excellent Communication & Presentation Skills.

Good to have skills: Leadership, Experience in EdTech Operations, Knowledge of Instructional Design & Learning Pedagogy, Experience in dealing with enterprise clients

Experience: 12+ years

Qualification: Graduate (MBA preferred)

Job Overview

We are looking for an experienced Learning Operations Manager to lead end-to-end program planning, execution, and delivery in the EdTech/Learning domain. The role will focus on ensuring seamless program operations, effective stakeholder management, high learner engagement and completion rates, and continuous improvement in program performance and overall experience.

Key Responsibilities

• Lead end-to-end program planning, execution, and delivery, ensuring alignment with business objectives.
• Oversee program timelines, budgets, resource allocation, risk management, and quality assurance.
• Coordinate with academic, curriculum, technology, and operations teams to ensure seamless program delivery.
• Manage LMS operations and coordinate curriculum development and implementation.
• Monitor program performance through KPIs, OKRs, completion rates, learner feedback, and NPS.
• Drive process improvements and implement data-driven strategies to enhance learner experience and program outcomes.
• Build and manage relationships with key stakeholders, including academic partners, corporate clients, internal teams, and learners.
• Lead and mentor program teams to ensure operational efficiency and stakeholder satisfaction.

Required Skills & Qualifications

• 12+ years of relevant experience in Program Management, preferably within the EdTech or Education industry.
• Strong expertise in program planning, execution, and stakeholder management.
• Experience in curriculum development coordination and LMS management.
• Proficiency in data-driven decision-making, performance tracking, and reporting.
• Strong understanding of budgeting, resource allocation, process management, and quality assurance.
• Excellent cross-functional collaboration, communication, presentation, and team management skills.
• Good to Have
• Strong leadership and team development capabilities.
• Experience in EdTech operations.
• Knowledge of instructional design, learning pedagogy, and digital learning methodologies.

About us

Backed by a $1 billion investment over three years, Accenture launched its LearnVantage business in March 2024, providing comprehensive learning and training services to help organizations reskill and upskill their people and achieve greater business results in the AI economy. Powered by an AI-native platform, Accenture LearnVantage offers learning strategy and design, personalized learning experiences, learning managed services and certifications, all supported by a robust partner network and access to more than 2,000 mentors around the world. For more information, please visit www.accenture.com/learnvantage

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.